MetLife | Pet Insurance Review

My only complaint is the turn around on receiving reimbursements. It seems to take a long time to receive payments.

As always, the process for claim submissions is smooth and simple.

For some reason there was a delay in receiving the claim I mailed to you. I called almost two weeks after mailing it and was told it had not been received. I then said I would re-send everything. Magically, I received notification the next day that it had been received. It was then promptly processed and paid.

MetLife Pet Insurance has been a life saver for me. My cats developed problems as they aged and I don’t know how I would have been able to afford the care for them without the insurance. The coverage is exactly as advertised. I couldn’t be happier and I wish my medical insurance was as pain free. The only criticism is that sometimes processing takes a bit long, but they always come through.

Straightforward claim for a heart murmur has been held up nearly a month. They keep requesting prior insurance information even though we’ve provided it and it’s not a preexisting condition. The vet records clearly show it was not preexisting. Spoken with 4 reps, none of them have been able to help. They couldn’t even see documents we had uploaded on the app. Asked to speak to a supervisor, nothing. Seems to be a delay and deny tactic to avoid paying claims. Not feeling confident about future claims or retaining this policy.