Healthy Paws | Pet Insurance Review

Enrolled my dog (Heidi) 9 years ago when she was 3 months old and had never submitted a claim until recently for a cytologist recommended growth removal. First two claims for the pre-op work (approx $50) were approved but when I submitted the procedure claim ($900) it was delayed so I called them twice. Rep said they had her records for the last 6 years but needed them for the first 3 years AFTER she was enrolled. I said we enrolled her in 2012 so why are records needed for the time AFTER her coverage began. Was told it was to make sure she didn’t have a precondition! We’re a military family so we had to move vets in 2015 and the rep said he would reach out to our old vet for the records and I had email notification that the claim would remain open for 30 days in the meantime. 2 days later the claim was DENIED!! I filed an appeal, dug through all my files to find all of Heidi’s records and visit notes for her entire life and resubmitted the claim. After two months and contacting them multiple times on email, I still have not received a response. Oh, and in the meantime they increased Heidi’s monthly premium to $180 a month! Been paying premiums for 9 years without a single claim or medical issue for Heidi. I paid this money for the peace of mind that if she ever had a medical issue she would be, as her profile says on the website, “protected.” It’s quite the feeling of betrayal to realize when the time came to make a claim I’m treated like I just signed up yesterday and ignored. Customers loyal for almost a decade need to be treated with some respect and in accordance with the promises made. It is especially frustrating as, prior to this experience, I had recommended Healthy Paws to several friends and associates.

Healthy Paws pet insurance provides excellent customer service. They are quick to respond to any questions that we have. Claims are easy to file and reimbursement is issued within days. We would highly recommend this pet insurance company.

I’m pretty disappointed. I have paid for my insurance policy over 9 years. I’ve dealt with all the price hikes and as my pup has gotten older, they raise it to such a level, it’s as if they want you change your policy or get rid of it. This year was the first time I ever had to use it. Prior to using insurance, I was told there would be yet ANOTHER price hike next month. Now that I have actually used her insurance, they changed the price yet again for next month to over 50 dollars more. How shady and messed up is that. And they are not making it easy to process the claim. Sure they take your money and raise prices, I get that as my pet ages, but raising it over 50 a month is just absurd. You just want me to give my pet lower coverage so you all don’t have to pay for her treatments. Crappy thing to do to your long time customer.

I have had insurance for my dog for just 10 months with no claims filed or any reimbursement given. An email just informed me that my monthly rate has just increased by 33% !!! I purchased my plan never thinking a rate increase of this size in just one year was possible. It’s a “bait and switch “ scam so be careful. Time for me to start shopping around for a more honest company.

I've had Healthy Paws over 5 years now for my two Cockers Spaniels. My older one has some health challenges and has had a few surgeries. Healthy Paws has always been really easy to work with to submit a claim and get reimbursed quickly. It's great knowing that if something is going on with my dogs health that I don't have to worry about the financial burden while making sure my pet get's the best care possible. I would recommend Healthy Paws to anyone the needs great affordable health care for their pets. Sincerely, Collin