Healthy Paws | Pet Insurance Review

I have had my dogs covered with Healthy Paws since 2016. One of my dogs passed away in November 2020 and the claims were paid promptly and easily...which is what I expected given this company's reputation. My other dog who was also covered since 2016 had some growths which needed to be removed and were later diagnosed as cancerous. I submitted the medical records and received confirmation the claim was being looked at. I was giving it extra time given that things have been moving slowly due to the pandemic. Imagine my surprise when I received a notice stating the claim was denied and closed because of missing medical records? I have no record in my email or spam of them notifying me that more records were needed. I eventually found something in the messages folder of my Healthy Paws account. I sent all the records I had from 2013 to present to appeals and didn't hear anything. I then spoke with someone in customer service who confirmed they received the records but was confused since some of the pages came through upside down...but, she confirmed that it was being worked on. Weeks went by and still, I heard nothing so I called again. This time, the customer service rep was confused since all the records were there. He was able to open the file without a problem and he assured me it would be processed. Another 30 days went by. I heard nothing so I called again. This time I was told that the claim was denied because the appeals person couldn't open the attached files. The same files that the previous rep was able to open and look at. This rep set up a level 3 appeal and told me if I didn't hear back in 5 days to call back...which I did today. I had to start all over again with today's rep and according to him, I have to wait until September 13 before following up again. To add insult to injury, I received a notice of a rate increase. Are you kidding me right now? Stay away from this company. The customer service reps are very nice people but they have no authority to actually get things done...and the people that do have the authority don't seem to care. Robin Rosenhaus

I have had Healthy Paws pet insurance from the day I brought my dog home. I researched all of the pet insurance companies and found Healthy Paws reviews to be the best. I really liked that there was only one annual deductible and no other caps on diagnoses or total amount of claims. Still, I was hoping that I would never need them. Unfortunately, I did ... several times over the last 6 years, most recently when my dog was diagnosed with a horrible eye disease. Every time I submitted a claim, Healthy Paws processed it quickly and easily. Given the enormous stress of my dog's illness, the last thing I needed was to have to fight with an insurance company. That was not the case with Healthy Paws. And, they followed up asking how my dog was doing. Excellent company with excellent customer service.

I have had Healthy Paws pet insurance from the day I brought my dog home. I researched all of the pet insurance companies and found Healthy Paws reviews to be the best. I really liked that there was only one annual deductible and no other caps on diagnoses or total amount of claims. Still, I was hoping that I would never need them. Unfortunately, I did ... several times over the last 6 years, most recently when my dog was diagnosed with a horrible eye disease. Every time I submitted a claim, Healthy Paws processed it quickly and easily. Given the enormous stress of my dog's illness, the last thing I needed was to have to fight with an insurance company. That was not the case with Healthy Paws. And, they followed up asking how my dog was doing. Excellent company with excellent customer service.

When our little rescue girl, Bambi, came to live with us, I knew I wanted to get health insurance for her. I spent several hours researching companies & policies. I decided on HealthyPaws because they offered coverage for non-tradiional treatments as well as conventional ones, and they use part of their profits to support animal shelters. In the almost 4 years since taking out the insurance, HealthyPaws has been terrific. They are responsive to inquiries & reimbursement is very quick, usually within a week of the claim being submitted. The app is easy to use & the web site offers a very complete & up-to-date picture of the history of my girl's treatment submissions. I have no hesitation in recommending HealthyPaws to anyone looking for insurance for their pets & have recommended them to several friends, all of whom are just as happy as I am with their coverage & service! Thanks HealthyPaws for helping me take good care of Bambi!

If I could give this company 0 stars, I would! This is a horrible money sucking organization. I had this insurance for all 5 of my pets and have been paying a total of $1650 since October 2020. I submitted 2 claims in that time period. One of which was denied because they don't cover preventative health care or well check ups. The other, I just learned this morning, was approved but put towards an annual premium so I got nothing back. This new premium amount came out of nowhere and this company scammed me out of $1650. I canceled and will be taking my business elsewhere. I dont pay for premium health insurance for myself or my kids thinking, " ok, they are only half covered, so they'll get half care". I pay the money, I expect full care for my family. Why would it not be the same for family pets. I am very upset 😡 with this organization. SAVE YOURSELF AND YOUR PETS FROM THIS COMPANY. THEY WILL DRAIN YOUR WALLET AND GIVE NOTHING BACK!!!!