Healthy Paws | Pet Insurance Review

Unlike some previous pet insurance companies we tried in the past, healthy paws actually provides coverage and processes claims very quickly. They also reached out to check on one of our dogs after he was hospitalized for a week - that really meant the world to us. Highly recommend.

Unlike some previous pet insurance companies we tried in the past, healthy paws actually provides coverage and processes claims very quickly. They also reached out to check on one of our dogs after he was hospitalized for a week - that really meant the world to us. Highly recommend.

In my opinion, Healthy Paws is not the company they once were. They used to be good. Since changing underwriters a few years back, they have raised fees enormously, delayed claims and asked for medical records that they already have had over and over. I believe that may be a tactic to delay payment and then close your claim if you have not supplied the info you already supplied them within 90 days. In my opinion, they also try to get older dogs off the policy by raising fees so high as the dog gets older and is more likely to need the care.There was a class action filed in Washington against them, complaints on file with the California Insurance Commissioner, issues in Florida and other states. You only have to look at Yelp and some other sites to see some of the issues that customers have brought up recently. They have really gone downhill in recent years.Myself and some other customers have stated online that they used to be good, but not anymore. The difference is night and day in comparison and that likely is a result of the change in underwriters. With regards to the reply by Healthy Paws- They are stating they can't find my account. Again unorganized and delay tactics on their part. They said they could put a Liaison Manager in contact with me. No, a Liaison Manager already put this off on somebody else in the company after 3 emails and a month long wait before I got a reply from them and was for the Liaison manager to push it off on some other department that never gets back to you. This is why I filed a complaint with the California Insurance Commissioner in the first place. Their reply is more of the same, standard reply (cut and paste )giving clients the runaround, delaying claims. Like I said before, not the company they used to be.

Healthy Paws has been fantastic since day 1. My poor pup has had lots of issues his first 2 years and Healthy Paws has been there every step of the way to help with the unexpected events. Everyone I’ve spoken to has been kind and seems to genuinely care about my pet. What I love most is there are no maximum benefit payouts on my plan, so when the vet told me my dog needed a $4,200 surgery, I didn’t think twice about whether to get it or not. The second we got the bill (before Merlin was even out of surgery), I snapped a photo and submitted to Healthy Paws and our reimbursement check was on the way within a week. Knowing I will never have to make a hard decision about whether to get my dog the care he needs is truly priceless.

Healthy Paws has been fantastic since day 1. Merlin had at least $1,000 in claims the first year and I just submitted a $4,200 surgical claim and there has been zero issues with getting claims paid fast and efficiently. Everyone I’ve spoken to has been extremely kind and they seem to genuinely care about my pet. What I love most about Healthy Paws is there’s no maximum payouts, so I will never have to make a hard decision about whether or not to have a needed surgery or get the care he needs. As a pet parent, the peace of mind that comes with that knowledge is priceless.