Healthy Paws | Pet Insurance Review

Poor communication and handling of insurance claims. The following message was sent 85 days after the initial claim was filed, and 5 days prior to expiration of initial claim (during a Thanksgiving week): Thank you for sending us your pet insurance Claim. To complete your Claim, we need your help by providing us with the following documentation: All of [pet's] medical records since joining your family (view an example medical record here). Your veterinary hospital will provide these documents to you and many are happy to send them on your behalf. A clear invoice for the claim you are submitting (view an example invoice here). The one we received was partially obscured. So that we may continue our review of the Claim, please provide us with the requested information. If we have your veterinary clinic’s information, we will send a request on your behalf. However, a follow up with your veterinary clinic on your part may be necessary to make sure that we are provided with the requested information. If [pet] was seen at any other clinics, please provide the name and contact details of these clinics and we are happy to request additional medical records on your behalf.

I would be LOST with out Healthy Paws. My sweet Great Bernese, George, tore his CCL and required surgery. As you can imagine, it was a very scary time and healthy paws was able to take one HUGE stressor off my plate. The surgery was covered per my policy and I was reimbursed within the week of the surgery taking place. Not only did they come in huge for the surgery, they even reached out after the surgery just to check in on George. Do your self a favor and get Healthy Paws insurance for your pets. You will not regret it :)

We had healthy paws insurance for many years and I highly recommend it. Submitting claims is very easy on the app and they are processed and reimbursed quickly. Their customer service and client relations are easy to be dealt with and issues are usually resolved promptly. My dog recently had major surgery and I am very happy with how they handled our claim and even emailed to check on our pet.

We had healthy paws insurance for many years and I highly recommend it. Submitting claims is very easy on the app and they are processed and reimbursed quickly. Their customer service and client relations are easy to be dealt with and issues are usually resolved promptly. My dog recently had major surgery and I am very happy with how they handled our claim and even emailed to check on our pet.

Their payments are always efficient and quick. They make filing a claim so easy and keep you updated on the progress of you claim. Have been so pleased with them-highly recommend.