Healthy Paws | Pet Insurance Review

We have had Healthy Paws insurance on both of our dogs since they were puppies and are very happy with them. Our 6 yr dog was recently and very unexpectedly diagnosed with Lymphoma cancer and told that w/out cancer treatments he might only be around another few months. Luckily, thanks to having Healthy Paws and their great cancer coverage we have been able to get him the treatments he needs. They have been extremely quick with the reimbursements also, which makes a big difference when you're already dealing with so much emotional and financial stress. I also appreciate how easy and quick it is to submit a claim.

Terrible experience with Healthy Paws. They basically make it as inconvenient as possible to get a decision about a claim as you keep paying the premium. I submitted records multiple times via the app and ultimately had to sit on the phone and email records for each dog to the customer service representative. I then had to read the records to her because she kept trying to say she didn't see a date on the medical record that was clearly on the medical record. After much time and effort I finally got the claim submitted that I had submitted a couple months before but they continually claimed they needed records for. Then they denied the claim I submitted for an antibiotic claiming that it was part of a wellness visit and that all that was on the claim was a receipt for anal glands. So now I have to spend more time appealing the decision because of their incompetence. I was only submitting the documents to have on record for future because these claims did not even meet the deductible. If it's this difficult to get claims just applied to deductible and they aren't actually having to pay anything I can't imagine having to file something they have to actually pay for. I pay way too much monthly for it to be this time consuming and difficult just to file a claim. I can just save the money and have it available in case it's needed instead of having to deal with them. I would not recommend the company. I would recommend just saving the money that you would be paying this company monthly instead of paying them to create more headaches for you if you ever actually need their services. In response to the company reply: They can't find me in the system because I cancelled my account after leaving this review. I do not need to spend further time speaking to or emailing with customer service when this could have easily been handled over the past several months while the issues were ongoing and I expressed my frustrations directly to your representatives. This review was simply to let others know my experience. Hopefully they have a better experience than I did if they choose this company.

I want to say that healthy paws is the absolute best pet insurance around. I looked into many and they are the most reasonable and cover the most without out of pocket maximums. Thank you for making this available to all of us for patients when we need it most!!!!

I don’t know where to begin besides I will not choose anyone else. They are there for you when you submit a claim. They answer all your questions and claims are complete within a reasonable time frame!!!! Thank you for everything and making it so my fur babies are being cared for when WE need it most!!!

HealthyPaws is great. You want to make sure you understand your plan - they are very up front about what is covered. But once you know the lay of the land, it’s easy to navigate and very fast. They are reliable. The most important thing is that it helps you feel confident in going to the vet if your pup is sick - you can get them the help they need when they need it.