5
out of 5
POSTED: | BY: Cindy
Owner of Pet
Great company...always quick to evaluate and process my claims and provides excellent explanation of the benefits. Recommend Healthy Paws to all my friends who love animals
4.9
out of 5
Number of reviews 11,403
Healthy Paws Pet Insurance offers one simple plan that covers accidents and illnesses and includes unlimited annual and lifetime payouts. They support hundreds of pet rescues and animal shelters through their Every Quote Gives Hope™ medical grant program.
Top-Rated Pet Insurance Plan
Official Pet Insurance of PetSmart
24/7 virtual vet care: Through Airvet — the nation’s leading veterinary telehealth app
Fast claims: Most claims are processed within 2 days
Coverage options with no payout limits & 90% reimbursement
1
out of 5
POSTED: | BY: L Young
Better Policy Practices
I have been a customer since 2020 and was extremely upset after hearing there was no other way to lower my pet insurance. Then when I inquired about canceling I found out the only reimbursement I would receive is $84.00.
I put over $4, 000 into this insurance policy and to know that I will only receive 84.00 back is disheartening.
Please update your policies and how you can financially support pet owners better.
Reply to @HealthyPaw:
Thank you for responding, I was told the same information on the phone.
It would be financially unreasonable for me to continue with this insurance. $500 deductible and 70% coverage.
Your response will help other dog owners make an informed decision.
1
out of 5
POSTED: | BY: Caroline
BUYER BEWARE
BUYER BEWARE! READ THE FINE PRINT! Healthy Paws will hide behind its policies to deny claims, no matter how unreasonable and despite letters from veterinarians to the contrary. But they are very happy to take your premium payments for many years. Shameful.
1
out of 5
POSTED: | BY: Caroline
BUYER BEWARE
BUYER BEWARE! READ THE FINE PRINT! Healthy Paws will hide behind its policies to deny claims, no matter how unreasonable and despite letters from veterinarians to the contrary. But they are very happy to take your premium payments for many years. One short email from them requesting initial medical records as a gating item would have saved me thousands of dollars. Shameful.
1
out of 5
POSTED: | BY: Melanie
So Disappointed in this company. We thought they were great.
So Disappointed in this company.
We had the insurance for both our dogs for at least 6 years. We were very happy with the coverage and I recommended the company to all of our friends as a great option to manage the cost of pets.
They are sadly not the company I thought. We had a credit card issue which necessitated a change in credit card number to make a long story short, the autopay failed fell through the cracks for December and January. While they had our mailing address, and my phone number, they chose to quietly send a notification only to a very old email address (we've had coverage a long time), and then quickly cancel my policy. When I called to correct the issue ($50 overdue for a month) and reinstate my account, which we've paid religiously every month prior to this issue for 6+ years, they claim they can neither reinstate, or give me a new policy with the same rate. Probably surprising to nobody the new rate has more than DOUBLED. I will not be renewing with this company because this behavior is so greedy/scammy and a really crappy way to treat loyal customers.
Monthly Cost
$15 – $80, depending on breed, zip code, age of pet and choice of deductible and co-pay.
Coverage
One plan covers accidents, illnesses, cancer, emergency care, genetic conditions, alternative care and more.
You can choose a co-pay of 10%, 20%, 30% or 40%.
The pay-out amount is based on your actual vet bill.
Payout Limits
No per incident, annual or lifetime pay-out limit.
Deductible
You can choose an annual deductible of $250, $500 or $750*
*Choice depends on age of the pet
Age Limits
Pets must be at least 8 weeks old and under 14 years old at time of enrollment.
Once enrolled, pets can stay insured regardless of age.
Waiting Period
Coverage begins 15 days after your policy starts. There is a 12-month waiting period for hip dysplasia claims.
Exclusions
Pre-existing conditions are not covered.
Hereditary and congenital conditions are covered, however hip dysplasia is only covered in pets who enroll before they are 6 years old.
Healthy Paws Pet Insurance was rated the best pet insurance company by customers in 2015, 2016 and 2017 at petinsurancereview.com, Consumersadvocate.org, PetInsuranceQuotes.com and other leading review sites.
Healthy Paws has one simple plan that covers accidents and illnesses with no per incident, annual or lifetime payout limits. Their goal is to offer the best coverage possible while still keeping plans affordable.
With each pet insurance quote submitted, Healthy Paws makes a donation to one of hundreds of pet rescues and animal shelters through its Every Quote Gives Hope™ medical grant program.
POSTED: | BY: The Healthy Paws Team
We're sorry you were not satisfied with your plan. We do our best to be transparent throughout our website, during the enrollment process, and in the plan documents available to each client in their online Healthy Paws account regarding the limited exclusions of our plan. Those exclusions are pre-existing conditions, preventative/routine care, and the office visit fee (veterinary exam fee). Anyone visiting our website can see this information under our "Frequently Asked Questions" and in the sample plan. As per the plan we do require medical records for all enrolled pets to process claims, including a copy of the required enrollment examination. In situations where there is not a ton of medical history available, at minimum we require the notes from the enrollment exam as outlined in your plan documents to process claims. Based upon the medical records for your pet, we could not provide coverage for the claims in question due to it falling into one of the limited plan exclusions.