5
out of 5
POSTED: | BY: Glyness Scott
Great Pet Insurance
Healthy Paws Insurance is great. It’s a simple process to file a claim and reimbursement is quick. I should also mention that the monthly fees are quite reasonable. I recently had an emergency with my 10 month old Westie and received my payment within 2-3 days. I’m not sure how I would have paid for it without them. The customer service department reached out to check on Annie after the hospitalization. It was such a kind gesture that was not expected but was very much appreciated. I highly recommend Healthy Paws if you have a pet without a lot of pre existing conditions.
POSTED: | BY: The Healthy Paws Team
Brittany - We’re sorry for your frustration during the processing of your claim. As you stated in your review, medical records had been sent, but our customer care team inadvertently missed those being in the previous Healthy Paws account you had canceled, not in your current account. Now that we have those records, your claims has been opened for processing.