Healthy Paws | Pet Insurance Review

Easy to submit claims and no headache to get claims approved. Nice pet insurance.

We got Healthy Paws Insurance for our dog when she was a puppy. For the next 12.5 yrs of her life, she had multiple surgeries covered by insurance. No questions asked, easy claim submission and fast reimbursement. Having this insurance helped us make medical decisions to help our dog without the worry of how are we going to afford this. Here is what was covered over 12 years- As a puppy she licked something that caused an allergic reaction in her throat so she had to be hospitalized, had an endoscopy and medication to treat. She kept getting urinary tract infections. Insurance paid for tests and medications. Finally it was discovered her vulva was tilting in such a way, urine would pool causing infection . A vulvaplasty surgery fixed the problem. Her knee pain required TPLO surgery, the vet said most likely the other knee would need it too. It did, but then the 2nd knee got an infection and they had to take out the hardware. So, 3 knee surgeries within a 5 year period. At the end of my dear dog's life, she was treated for a massive tumor on her liver, which ended in her passing. Again, Healthy Paws paid per the contract and then took care of refunding my last month of prepaid premium and thoughtfully sent a very nice sympathy card. Thank you everyone at Healthy Paws for giving us peace of mind in providing care for my dog.

I’ve been a customer for more than 7 years. They used to have the best premium and customer service. I understand the increase in premium( my dog is not getting any younger) , but they started to give me a hard time with claims. They refuse to cover medically nessesary tests even after I provide notes from the vet. If I submit a claim once a year, no matter what is in there, they refuse to cover because they look at it as a wellenes exam. They don't read any medical records. Also, their customer service went down dramatically. People answering the phone sound like they just woke up and can barely talk. There is no way to trarck the appeals other than call them, but the only thing that would tell you is just to wait for an email which is always a script. I am now looking for a different company for my dog’s insurance. Hope they will at least have a better customer service.

Absolute scammy cash grab of an insurance company. I enrolled my cat about ten years ago and submitted his enrollment exam at that time. Since then, they did reimburse me for two claims, fine, that’s great. For the third claim, they claimed to not gave an enrollment exam on file and refused to pay out. Have talked to multiple reps without resolution and received notice that they closed my claim. I’ve paid $6k in premiums over the years and might as well have lit it on fire. If we didn’t have the correct documentation on file, why would they continue to let me pay them a premium for TEN YEARS? I am dropping them because clearly it’s smarter to just take the money you’d spend on their premiums (which were hiked up without notice, by the way) than to pay this scam company any money.

We can't say enough about Health Paws! Thank you so much for helping us with our Macie Grace. It was a very scary time and we were really worried me might lose her. My wife and I would like to express our sincere gratitude to all of you at Health Paws. It was extremely stressful and sad going through such a tough time but the one thing we didn't have to worry about is if we could pay for her treatment. Thanks to you all, we felt supported and comforted by the protection you provided us :) And on top of it all, you reached out to see how she is doing. Wonderful!! Everyone we speak with that has your coverage raves about you!! We can certainly see why!! :) Thank you again for all you did and do for us. We truly appreciate you and all you do!