Healthy Paws | Pet Insurance Review

We have had an excellent experience with Healthy Paws! We got this insurance when our dog was a puppy knowing that we just wanted peace of mind in the event of a major accident or illness. In the 8+ years that we’ve been carrying this coverage we have never had a claim denied. Recently our dog underwent a surgery for a torn cruciate ligament and Healthy Paws was as reliable as ever. The claim process is a breeze (love the app!), and we received our payout quickly and seamlessly. We are grateful!

Update based on their reply: They claimed "In situations where there is not a ton of medical history available, at minimum we will require the notes from the enrollment exam as outlined in your policy in order to process claims." I provided medical records dating back to 2017, with the most recent being 60 days prior to enrollment. TLDR; They use every technicality they can to deny claims. They've been collecting my monthly fee for over a year and apparently I didn't provide the medical documentation they needed at time of enrollment – despite them sending be a confirmation email that they received my medical records AND the policy is active. Which means that this entire time I'm enrolled with them, nothing I ever would have submitted would get covered. Additionally, they're claiming one item as pre-existing condition, referencing the very medical records (from 2018) that they just said they can't use for our latest issue. Literally the one time my pet has ever needed coverage and during a very emotional time where he was diagnosed with a terminal condition. These companies are absolutely horrific and I'm never buying pet insurance again. Save your money and put your monthly fees in a savings account for medical issues – it will do you more than these companies ever will.

We've had Healthy Paws pet insurance since our goldendoodle was two and through a broken leg, a lipoma that needed removing, and surgery for cancer, we've never had any issues with payment on a claim. Having reliable pet insurance has made it possible to give our dog the care we want to give him. Very very grateful.

Healthy Paws was recommended to me back before I got my German Shepherd and wow I am so glad I took that advise. My guy has been through a lot and they have payed for majority of his most expensive surgeries (mostly dental) and even some stuff with regular vet check-ups which isn't typically covered with a lot of insurance companies. I would highly recommend them to any pet owner!

We’ve been fortunate to have Healthy Paws as partners in our dog Ripley’s life since he was a puppy—over 12 years now—and we truly can’t say enough good things about them. From the small bumps and scrapes along the way to the big, scary stuff—like Ripley’s recent emergency surgery—they’ve been there every step. Ripley became very sick and needed a 7-day ICU stay along with the removal of his gallbladder and spleen. We knew it would be a costly procedure, but because we had Healthy Paws, we were able to focus on what really mattered: making the best decision for Ripley's health without the added stress of wondering how we’d pay for it. Not only was the claims process incredibly fast and straightforward, but what really blew us away was the personal touch. They followed up with heartfelt emails checking in on Ripley and even sent sweet well wishes and “belly rubs” from afar. That kind of care goes far beyond what you'd expect from an insurance company. In a world full of pet insurance options, Healthy Paws stands out as rare and exceptional. They make sure that when your pet is sick—the scariest, most vulnerable time—you don’t also have to worry about logistics, coverage, or delays. They handle all of that with compassion and speed. We are so grateful for everything they’ve done and continue to do. Healthy Paws doesn’t just support your pet’s health—they love them like their own.