Healthy Paws | Pet Insurance Review

I had scheduled a dental cleaning for my 7 year old yellow lab, Chamois. When they did the blood work prior to anesthesia, a serious kidney issue was found. Chamois went through two days of IV fluids, many tests and was put on meds and a prescription diet once the issue was pinpointed. She was, and still is, a mystery case for our vet and the clinic as she presented no symptoms of an illness and still exhibits nothing that a doctor would normally use to identify an illness. I printed out several personalized claim forms and had the clinic keep them in our file. As an appointment was completed they would fax the form to Healthy Paws and the claim was quickly processed. We had one appointment at 9:00 on a Thursday, the claim was processed by 2:00 that afternoon, and my check was in the mail on Monday. That's awesome! Everything I hoped would be covered was, payment was fast and the customer service couldn't be better. I'd researched several companies and decided on Healthy Paws because it's the only one I found with no caps or limitations on coverage. I'm so glad I chose them! They even follow up with concerns and hugs for Chamois, which is a personal touch that is much appreciated.

I did a lot of research on pet insurance companies since I had heard so many of my friends were disappointed with theirs. I looked at every comparison chart and read all the fine print on coverage, etc. Healthy Paws reviews and offerings won me over - every review was positive and their coverage plan is very clear (they do not hide what they do and don't cover). Although I felt it was a little risky to go with Healthy Paws since they are a newer company - I am 100% satisfied. Their customer service is 10+ - they are very caring and take care of matters instantly! My puppy, a Cavalier King Charles - had a traumatic knee injury and had to have surgery. The customer service people at Healthy Paws gave me clearance on the surgery coverage the day I inquired - it was instant and they really seem to care and want a fast recovery. I also just got my reimbursement information - they are truly covering 90% of the entire bill ($2300). I highly recommend this company - they have my loyalty!

I've had Healthy Paws insurance for only 3 months, so I wouldn't say I know them inside and out. However, so far I've found them difficult to communicate with. They go days between responding to emails. When they do respond, they don't answer the question I asked. I sent them my dog's records multiple times, they say they don't have them. I'm AMAZED that this is the top ranked company on petinsurancereview.com. At this point I don't know if I should stick it out with them, or try another company....

I'll be the first to admit that I checked the reviews on this site to pick a good insurance company for my Chocolate Lab. I had VPI, and I wasn't happy with their coverage, so I went with healthy paws. Unbelievable service, quick claim processing (sent in at 3PM, received claim processed email at 7PM). Their CSR are very happy and accommodating, and I will never change insurance companies, and I've already referred several friends to Healthy Paws. Rock on!

I researched several pet insurance companies before diving in, but Healthy Paws has been great since we started our policy 5 months ago. Our 9 month old puppy has needed thousands of dollars in medical treatment for various items and Healthy Paws has delivered exactly as advertised. Our claims manager even checked up on our pup after her most recent surgery to see how she was feeling. All thumbs up for Healthy Paws! Well worth the investment!