Healthy Paws | Pet Insurance Review

I cannot say enough good things about Healthy Paws Pet Insurance! Recently, my 7lb yorkiepoo, Reese, required leg surgery on both of her back legs. As you can imagine, this was a very difficult time. Reese is like a child to me so something this serious and expensive was quite the stressor. Working with Healthy Paws through this whole thing has truly been a pleasure. Anytime I had any questions about billing, policies, etc. they were quick to help- sometimes getting an e-mail response within the hour! These individuals are kind, caring, and compassionate. They truly do care about the well-being of your pet. They have gone out of their way to send me e-mails just to check up on Reese and see how she is doing- you just don't see that kind of customer service anymore and it just tugs at my heartstrings. When Reese had surgery, I submitted her bill the very same day and it was approved just THREE DAYS later! A few short days after that, I received my check for reimbursement in the mail. I'm proud to say that Reese and I will be lifelong customers!

Our 18mo old Newfoundland pup had a TPLO surgery to repair a torn cruciate ligament in her knee. Big dog = big bill. Thankfully, we found Healthy Paws. We spent the time researching the pet insurance out there & Healthy Paws was by far THE BEST when it came to cost & coverage. They not only covered our pup's pre-op care & surgery but also her rehab, meds & other long-term supplemental treatments. They was very little that wasn't covered & it was reasonable & fair. Healthy Paws' customer service is off the charts. You are treated with kindness & courtesy. It feels as if they are providing care for their own pups. That makes such a difference. They are very responsive to e-mail or calls. The claims process is simple & quick. Just upload the invoice & have your vet fax medical records. That's it! Claims are processed immediately, along with e-mail verification & status updates. Reimbursement is received within a couple weeks. I found a couple invoices that needed a minor correction on reimbursement & this was handled immediately. Highly recommend this insurance. We'll be staying with Healthy Paws for all our future needs.

Flower, a female greyhound, dislocated a leg joint, a major injury, requiring major surgery. A 3 1/2 inch plate was secured with seven screws over the dislocation. Six monthslater, the implants had to be removed via a second major surgery. Flower's insurance policy, based on her age, carried a $500 deductible with 70% reimbursement of eligible coverage. So far, with 4-6 weeks of rehab ahead, Healthy Paws has issued checks for about $7,900 of the total out-of-pocket surgery fees of about $12,400. The most recent claim was paid the same day I filed it. Since the onset of this injury, Healthy Paws has never questioned any of the claims submitted. Payment has always been prompt. I am extremely pleased with this organization.

We signed up with Healthy Paws when our dog was a puppy and 5 years later (last summer) he needed major TPLO knee surgery on his right knee. Health Paws paid for almost the entire surgery/meds. More than human health insurance would pay! They were so easy to work with, reviewing the estimate and approving the payments very quickly. This year our dog needed the same surgery on his other leg and the process was just as easy. Both times Healthy Paws staff checked-in to see how recovery was going. They are very thoughtful and truly care. Recovery for this surgery takes 3-6 months and it's been very stressful seeing our pup in pain. Knowing we have the best pet insurance coverage has taken a lot of stress out of the process.

Healthy Paws insurance provides the ability for a pet owner to concentrate on their pet's medical situation without stress relating to the vet bills. We were able to review our insurance prior to a our pet's surgery with a Healthy Paws staff person....she was so knowledgeable, pleasant and an excellent representative. Claims are easy to submit, and quickly responded to by Healthy Paws. We would never go without Healthy Paws and always recommend to our friends.