5
out of 5
POSTED: | BY: Kiara
Excellent service, easy to use app & kind staff
We had just enrolled our 2yr old mini American Eskimo, Thor, in healthypaws a few months earlier and then he got horribly ill. He got a severe GI infection and had to stay in the hospital for weeks. I was worried that it may not be covered but all we had to do was send Thor's full health record with the claim and we had no issues!It was very scary for a couple weeks and he lost over 10% of his body weight; we were unsure which way it would go. I can say it was a relief to have insurance otherwise we wouldn't have been able to afford the badly needed IV fluids, medications and lab tests. I can say with a fair degree of certainty that having healthy paws on our side is what enabled Thor to survive his illness and come back home to us.
We can't thank them enough for being so supportive throughout the whole process; our questions, our calls, the claims process, all of it was kind and efficient. Thank you thank you thank you!
I have seen other reviews from people with issues doing their first claim, as a result of that I made sure to send Thor's full health record when we first signed up and I sent it again with the first claim I made. I had zero issues and the reimbursement was quick.