5
out of 5
POSTED: | BY: Marlene
The finest customer service I have experienced in
Hi Tim,
Than you so much for your interest in Willow's recovery. It was a very unexpected and frightening experience for our family, and of course for our beautiful little girl. I am happy to say that she has made a full recovery and I was able to give her her first bath today with the doctor's permission. She received wonderful care and attention at Garden State Veterinary Hospital, with such a wonderful staff. She still has some restrictions and has to refrain from playful activities for a while longer, but her spirits and adorably funny expressions are back!
Most importantly I would like to acknowledge the level of excellence from HEALTHY PAWS in processing my claims for this emergency surgery. I received constant communications from HEALTHY PAWS throughout the entire process: from submitting invoices, receiving interim updates and EOBs, through receiving reimbursement checks in the most efficient and timely manner. I have never had any need to make a call or any other communication, as I have with other pet insurance companies in past years. I have recommended your service to five friends and/or family members, and will continue to spread the word to as many people as possible!!!
Events like this are extremely stressful both mentally and physically, not to mention financially. HEALTHY PAWS certainly minimizes that last concern; financing can be devasting to those without any insurance or low quality coverage and service. Your plans will fit all budgets and give peace of mind and reassurance with your excellent service.
BTW, I did give her your collective hug, several times! 🐕
Thank you again!