Healthy Paws | Pet Insurance Review

Avoid! I've been with this company with two dogs for 7 and 8 years, dogs have been insured since about 4-6 months of age. No issues with small claims over the years, however premiums increase regularly, to the point where I had to cut back to high deductible (more emergency style coverage), verses low deductible in the past. Recently had dentals done on both dogs and the company is requesting essentially full medical records to process the claim "to see when the condition started". This seems a bit ridiculous given the dental are appropriate for age and the dogs have been insured through these fools pretty much their entire lives. I dread the idea of trying to fight these guys to get anything major covered as this has already been a huge hassle and really seems unnecessary for common age appropriate medical procedures. The kicker is their call center is somewhere in southwest Asia, I've called several times over the years and have found it near impossible to have a productive interaction. I stay with them due to preexisting medical conditions but am at the point of just cancelling because it feels like scam if they won't payout for valid claims. After the deductible it will be a few hundred dollars back to me - a big deal for me, probably not so much for them.

Healthy Paws customer for 10 1/2 years and have filed LOTS of claims. Healthy Paws makes filing claims easy and reimbursement checks are issued quickly. Their app allows you to see where your claim is in the process and shows the explanation of benefits and payment. Last thing, customer service is quick to reply to emails and you can get a real person on the phone as well! Love the service and highly recommend.

Healthy paws increased my pet insurance by 212%. They would have charged me $7200 per year for coverage. They said they sent me notice, which I never saw! When I called to complain, they refuse to reimburse me one I noticed the increase. Their own customer supervisor, Jennifer, admitted that the increase was “outrageous.” Any pet owner who should know that healthy paws uses a “negative option” scheme, where the owner needs to directly cancel the policy. Healthy paws is a horrible and unconscionable company. Pet owners beware!

Healthy Paws makes filing claims easy and reimbursement is issued very quickly. Their app also allows you to see what the status of your claim is, and the explanation of benefits on your claim. The customer service is quick to respond to emails and you can speak to a real person on the phone! I am very happy with the service we have received for 10 1/2 years. And we have filed A LOT of claims!

Raised their prices again & never reimbursed me. They sent back the claims stating they needed more info from the vet. The vet provided the info and so did yet they never responded or paid.