Figo | Pet Insurance Review

I'm reading all these reviews where customers are getting their claims back in up to 48 hours. Just recently I learned my cat Tessa may have cancer. I have submitted all prior medical records and two claims and it has been over a week. I'm losing money while waiting for them to get back to me. I may have to pay more, and I can't right now because I need the money I should be getting back promptly. Every time I call I explain the situation and I'm told it can take up to two weeks. Come on, my pet is sick. This is the whole reason I went with insurance so in case she did get sick I could get covered and money back to continue. At least show some compassion and let me know what is going on. It's over 7 days, you have all the information you need and my cat is getting more sick and the bills are rising.

Getting exactly what I expected I got the 14k annual coverage. Deductible of $250 with 80% coverage on bills. I so far have unfortunately had to submit 4 claims since getting my puppy. Claim submittal is extremely easy. After the claim is processed they give a document outlining the breakdown of the claim amount: show what amount goes toward deductible, what I pay for the coinsurance, and then what Figo paid out on the claim. Figo reaches out to the vet for any questions and so far I've had nothing extra to do on my claims apart from submitting them. I have surpassed my deductible for the year and now any claims I submit I get 80% reimbursed for. It helps ease my mind I have coverage for my dog and not have to worry about breaking the bank when something happens to him. When I have any questions it's been easy to call during their business hours and talk to a person about my concerns. The only thing that is missing that would put Figo at a 10 would be a wellness plan especially on puppies. First year of owning a dog and being responsible with them is quite expensive. Having a wellness plan would help mitigate these expenses. They could do a 2 year contract or something to help balance the costs. Overall, Figo is great pet insurance. While they are admittedly my only experience with Pet insurance I haven't been disappointed with them at all.

I was happy with the two claims we submitted this last year, however I had to drop Figo as our rates DOUBLED. I can understand that rates will increase every year, but to double the rates was troubling to me. Is this a bait and switch? I am very disappointed.h

This is the easiest most wonderful insurance experience I have ever had. The website is super simple to use and the staff at Figo are very helpful. Figo is an honest company that really wants to help. I wish human insurance was this reliable.

Filling the claim was quick and easy. I called Figo and people helped me in a very nice and professional manner, they answered all my questions.