Figo | Pet Insurance Review

The claim was taking care of within 24 hours.

I couldn't be more happy with an insurance company. I've had others (pet insurance) but none were as comprehensive. Communication during the entire process of making a claim (Thank you Shae!) was excellent and payment was smooth and QUICK. When it's time to renew, I plan to upgrade from preferred to Ultimate.

Great customer service, easy to use app. Quick processing of claims. So wonderful and would not use anyone else.

The best decision I have ever made. My little one is rambunctious and accident prone. Sound familiar? My claims are reviewed quickly and fairly. It is SO easy to make a claim and if you need help they are very kind and informative in their responses. Truly a great company!

After losing my furbaby Bradley in March of 2018, and adopting two bonded dachshaunds -- I knew that I was going to invest in Pet Insurance with my new babies, Mario and Lucky. I had spent nearly $3,000 in the last steps of Bradley's life and sadly he lost that battle. I wanted to make sure that if a crisis came upon me again, that I would have the peace of mind dealing with it. So i set about investigating many insurance companies. I narrowed my search to the top 3 rated companies. One of those was FIGO. As i researched each of them, evaluated the options and the premiums quoted -- it became clear that FIGO came out on top for me. Mario and Lucky had clean bills of health and no per-exisiting conditions. Their premiums paid in advance were $450 per year -- which included a $500 annual deductible and 100% coverage after that. I was at peace. Knowing that should a health issue come up -- I would not have to worry about the financial impact upon my decisions. In August of last year, Mario become ill with a hernia, that had progressed and there were bladder issues. Sufficed to say that he was hospitalized and had to undergo a bladder recission and procedure to attached some of his organs to his abdominal wall to avoid the herniated area. The diagnosis, ER visits, and surgery amounted to nearly $8,000. I submitted the claims and within 4 days, I was reimbursed fully (minus a couple reimburseable expenses). They even reimbursed me for changing my airfare to return home from vacation. The hernia repair needed to postponed until January 2019. Just last week, Mario had the surgery, recovering now, and I submitted the $3360 claim -- and it was paid within 3 days. I can never thank FIGO enough. I may never need the insurance again, hopefully, for either of them. But 2018 has made me grateful for the purchase of the insurance and has made me a FIGO client for life. They are amazing and I recommend them to anyone looking for great pet insurance!