Fetch | Pet Insurance Review

I’ve had fetch over a year, paid them every month just like I was supposed to and then I had a change and needed to cancel the policy. I did that through the app on January 15 I believe, but it did not go through and I did not notice until March 4 which happened to be my birthday, I noticed that there was actually two charges on there so I called Fetch and explained to them that this was supposed to have been canceled that I knew I couldn’t get February back but if we could please do something about March and they did, she said that she sent a ticket to accounting so that I could get refunded for the payment that was taken on the second and on 4 March , then she sent me an email verifying that the account was closed about three hours later I received an additional debit from my account from Fetch, so I called Fetch again, and they told me that it was a glitch, and that they have never seen anything like it, and that they were going to expedite a ticket to IT , they could not, however give me an answer as to if this was definitely not going to happen again, so I called my bank and my bank stop those charges and ended up having to cancel my debit card. Issue me a new one and I had to pay to have it expedited to me within 24 to 48 hours but the very next day Fetch debited my account again apparently they’re saying it was done through a digital wallet, that I’m not sure of, but I have now been debited a total of five times, Fetch really doesn’t know what’s going on my bank of course is having to wait until the pending charges actually go through so that they can turn around and reverse the charges but here’s my thing, this all seems very illegal, because why is a company holding onto my financial information and charging me days after they verified not once, but twice that the account was closed ? This seems super illegal and I’m very unhappy and I’m very confused as to how any of this is even happening.

Great communication and excellent service

Finding the right pet insurance was a bit overwhelming for my puppy. Between deductibles, % of coverage, wellness plans, and so much more, it is stressful making sure you choose the right plan and company. I’m thankful I called and spoke to Amanda Mello. She had so much knowledge and was eager to answer all of my questions regarding the plans. I called TruPanion and Nationwide but did not get the level of compassion and knowledge like I did with Amanda. I knew I found the right insurance after talking to Amanda. Rates are competitive, benefits are competitive and the wellness plan is leaps and bounds ahead of the competition. Amanda, Thank you for helping me find the right plan for my Piper Ann!

Josh was very friendly and helpful. And patient with me while i went back and forth about my plan and details before finalizing my policy. He throughly answered all my questions and was very knowledgeable.

We got fetch pet insurance when we adopted our two kittens from the SPCA. They were sent home with amoxicillin for a minor upper respiratory infection that is common in adoption agencies due to crowded conditions. These symptoms of sneezing, runny nose, and eyes did not go away. After many additional visits to Vet and testing, we found that they have feline herpes. This is something that they were born with. I was thankful that we had the fetch pet insurance for help paying for some of these bills. But… after much deliberation, it was decided that, no, nothing would be covered because this is a “pre-existing condition”. this is just not right, when we adopted these cats, this was not known. They were born with Feline Herpes contracted from their mother. My question is, how far back does a preexisting condition go???! For these reasons, I would not recommend this pet insurance!!!