Fetch | Pet Insurance Review

I'd never heard of Fetch until I adopted a new puppy last week and received a quote from the humane society. Josh was patient and answered all my questions and even provided me quotes for my other 2 dogs.

Ease of use of the website to download invoices and medical records. In a time when I was so upset about my puppy and thankful I had pet insurance.

Megan was wonderful. She listened to my concerns about our policy and assisted making the needed adjustments so that it met all our needs. Her follow-up email was also kind and made me feel a valued client. I wish all my calls to customer service departments were as pleasant.

DO NOT get insurance from this company. We had a vet bill of over 5k that they denied. We had two separate vet visits a month apart. They "claimed" were related eventhough our pets symptoms were different, and our pet wasn't diagnosed with FIP till the month later visit. This company just does money grabs and no help. Go with another company.

I recently had the pleasure of speaking with Amanda over the phone in regards to my policy, and I can't say enough about how wonderful my experience was. From the moment she answered, her warm and welcoming demeanor instantly put me at ease. What impressed me the most was her kindness. She not only addressed my questions with patience and clarity but also went out of her way to ensure I felt comfortable throughout the conversation and transfer of insurance policies. Her ability to connect on a personal level transformed what could have been a routine call into a genuinely pleasant experience. Overall, Amanda exemplifies what great customer service should be. Her combination of professionalism and compassion is a rare find, and I feel fortunate to have spoken with her. I would highly recommend her to anyone seeking assistance.