Fetch | Pet Insurance Review

The claim process was quick and simple! Fetch reviewed, settled and mailed a reimbursement check in less than 2 weeks! Had an Emergency Vet bill for $4,002 and Fetch paid 80% minus my $300 copay.

TERRIBLE COMPANY. This company is incompetent. They won't approve anything and are terrible. Your denied claims DO NOT go towards your deductible. Something I wish they would have disclosed in the policy when signing up. My pet had a cough due to something completely different than what he is dealing with now, and they won't approve his claims of over $1500 because they think it's pre-existing. I even had my Vet write a letter claiming it was not pre-existing. Still won't approve. I then used their Rx platform to order my dogs antibiotics, I paid for next day shipping. Well it's been 6 days and my pets meds are still not here. When I asked about it, they said someone used a USPS label instead of the FedEx label they were supposed to use that I paid for. The rep said that it would be delivered today, but now it's saying tomorrow. What the heck. I HATE THIS COMPANY. I have never used such a sad excuse for a pet insurance company till Fetch. My pet is battling pneumonia and a collapsed lung and has been without his antibiotics for an ENTIRE WEEK. While the reps are competent and accommodating, the company they work for is such a scam. I am spreading this far and wide and plan to take this to social media to spread the word even further not to use this company.

My experience with Megan was first rate. She was outstanding to deal with. She went over past claims with me. She helped me address my premiums for next year.. she was absolutely wonderful!

Thank You for the speedy approval of Gracies claim

I was helped on 1/13/2025 by B.Walker to change my policy. She was very professional, friendly and patience with my pricing concerns. She advised me of my optional to lower the pricing. After the call, I took the survey but realized I didn’t answer the 3 questions correctly. I was confused in answering them correctly. I wanted to make sure that she received an excellent customer service rating by me. I called Fletch again to explain my concern and to make sure B. Walker got my correct rating. I was promptly helped by A.Mello who gave me the name B. Walker who assisted me. A. Mello was very professional, friendly and understood my concern in making sure B. Walker received my excellent customer service rating. A. Mello and B. Walker were excellent in solving my concerns!