1
out of 5
POSTED: | BY: Tam Tran
Bad experience
I recently adopted my dog from the shelter and bought Fetch insurance.
6/28: I made the first payment for a general checkup. The hospital only had an invoice but no notes on this date since i couldnt get the samples for the tests until later. On 7/21, the vet recorded a lot of notes but didnt specify 6/28 or 7/21.
7/10: I brought my dog to an emergency service because she had diarrhea.
I submitted claims for 6/28, 7/10 and 7/21 and they found ridiculous reasons to reject them all. 6/28: no doctor notes besides the invoice. 7/10: didnt have a prior checkup after starting insurance (I think they try to prove that my dog’s diarrhea was a pre-existing condition (!?) even though i started buying insurance about a month before this date. Could a dog have diarrhea for more than month without treatment??). 7/21: because of prior rejected claims do they are not processing this.
They have no phone number to call. The appeal process is emailing back and forth with someone who constantly looks for faults in everything you say so they can get away without paying anything.
Is this company a scam? Do dog owners need to go through this pain after paying a ton in hospital bills and insurance premiums?
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