Fetch | Pet Insurance Review

If you're thinking of using Fetch Pet Insurance, don't. I've been with Fetch for nearly two years and recently decided to cancel my policy, which was set to renew on Sunday, 1/11/26. I attempted to cancel on Saturday, 1/10/26, the day before my card was to be charged. But because Fetch doesn't have their phone lines open on weekends, I was forced to use their chat to try to cancel my policy. After being told several times by a chatbot that I needed to call in to cancel my policy, I finally found a way to connect with a human. As expected, the human told me I couldn't cancel my policy via chat and that I needed to call in to do so. I then emailed the support team to attempt to cancel and was told the same thing: I needed to call in to cancel my policy. I was then charged $93.82 the next day. Annoying, but I figured that because I had created a paper trail of wanting to cancel BEFORE my renewal date that I could just call in on Monday, speak to a human, explain my situation, and get Sunday's charges reversed. I was wrong. After over 20 minutes on the phone with "support," I was told that Fetch was unwilling to reverse my charges and retroactively cancel my policy because their terms of service state that all cancellations must take place over the phone (even though I had attempted several times the day before my renewal date to cancel my policy). If Fetch is going to force people to cancel over the phone, they need to be available by phone 7 days a week. Yes, I understand that I was bound to the ToS I agreed to when signing on with Fetch, but I figured the company would be willing to work with me since I'd requested cancellation before my renewal date. I was wrong. Fetch is a predatory company that enacts predatory practices. If you're reading this, know that Fetch's main goal is to extract every single dollar from you that it can. They intentionally make it impossible to cancel policies on weekends, and are unwilling to retroactively cancel policies and refund customers even if they'd submitted a request before their renewal date. My advice after two years with Fetch is simple: Go find another pet insurance company. I'm going with Progressive.

Easy access to site and processing of claims is quick and efficient

Fetch pet insurance app is easy to navigate and to send claims. They keep you informed as the claim is processed too.

Everything went exactly as it was supposed to. Great communication, pleasant people to deal with. Benefits paid were exactly as explained.

Claim was handled quickly.