Fetch Canada | Pet Insurance Review

Aileen has been helpful in providing detail explanations regarding pet policy and coverage.

Justin was super helpful with all the options of Fetch Pet Insurance. He was very knowledgeable and very friendly. Justin made the experience very easy and was a pleasure to deal with. Very quick to answer the call and easy to set up.

Amanda was very open about the insurance what was available and how it works. She reviewed everything with me prior to my purchase and did ask me numerous times if I had any questions or required clarification on any aspect of the insurance. I found her to be very helpful. This is our 5th dog but the first time we have purchased insurance. Thank you very much Amanda.

Choose a different pet insurance provider, Fetch will quickly find every way to deny a claim as a pre existing condition and not pay your claim. After many years as a customer with Pet Secure we transferred over to Fetch for our 5 year old dog because they advertise that they cover comprehensive dental and we knew he would eventually need his first dental cleaning. Our dog had a a routine dental cleaning months after we signed up with Fetch, our dog had to have some teeth extracted based on X-rays taken during the procedure, they denied the claim with 24 hours because they said that we hadn’t provided medical records for the 6 months prior to being a customer. We then uploaded an additional record for the standard vet appointment our dog had prior to the dental appointment, they then said the reassessment of the claim could take up to 30 days (even though the initial claim took 24 hours) during which they continued to take their $100 premium. They came back with a secondary denial of the claim stating that the teeth that were extracted were due to periodontal disease as a pre existing condition because the vet noted one broken tooth in his initial standard appointment, there was no way of noting which teeth (if any at all needed to be removed) until X-rays were taken during the actual procedure, we assumed we were just having a standard dental cleaning for our dog. We have since followed up with Fetch to discuss the second claim denial and no one has responded. We have since terminated our policy, it’s been a disappointing experience from start to end.

I was looking for best insurance for my cat and called different companies but wasn't satisfied. When I called Fetch, Carla Stevens attended my call and answered all my questions. She has excellent customer services skills and I was convinced that Fetch would be the best insurance for my cat.