Fetch Canada | Pet Insurance Review

The customer service was very helpful, speedy, and calm mannered.

Feeling completely scammed by Fetch right now. Our puppy had giardia when we adopted her from a rescue - before we had insurance. We got her treated and lab work confirmed it was resolved. Last week she was vomiting and the vet suspected an obstruction. Ordered x-rays which I felt confident approving because I thought I had insurance. Fetch just denied my claim because our dog had vomited in the last year. The two incidents having nothing to do with each other. I wish I was kidding. Vomiting in dogs happens all the time for so many possible reasons and is not a "condition". I'm going to find a better company who knows the actual definition of pre-existing condition. Updated: this is now resolved thanks to advocacy from my vet. If you're denied by Fetch, I recommend asking your vet to help. Not a great experience, but I did get reimbursed.

Bryonna was incredibly patient in answering all of our questions to ensure that we had the best value and important coverage for our dog Peach! Thank you for your kindness and expertise with great recommendations. All of our concerns were addressed very efficiently!

Initially, it was difficult to make a decision about pet insurance as there are quite a few companies that provide this service. But after doing the research, I decided on Fetch Pet and glad that I went with them. Recently my puppy received a mouth laceration that required stitches inside the mouth. He received excellent care and the exams, tests, surgery, overnight care and follow-up were covered by my Fetch Pet Insurance. It was nice not to worried about these expenses when your focus and concern was all about your dog's care and recovery. Thanks Fetch Pet.

Attempted to submit a claim for a pae infection. After weeks of waiting, was "declined" because of missing documentation. After trying to get more info through the chatbot, was able to get a person who told me more documentation was needed about the start of the episode. I explained that all vet notes from the first visit related to the episode until the infection resolved were shared...so my case was reopened. 2 weeks later I was just informed that my claim was again declined because I didn't demonstrate that my pet had a recent check-up (prior to the infection). There was no mention that this was necessary in the instructions to submit the claim. And again - instead of "declining" just ask me to provide the proof of check up...I would have gladly done so. Bottom line - feels like they're doing everything NOT to collaborate..just want to avoid paying Addendum - after multiple back-and-forths with Fetch Associates I was able to get my claim approved. My review, however, is less about the end result and more about the experience. It would have been so much more collaborative (helpful) for Fetch to reach out to tell me they needed more information, instead of notifying me that my claim was 'Rejected' and forcing me to reach out to them to better understand why and what was required to fix it ('Reject' at Fetch appears to not be a final decision...more like "Rejected...for now")