Fetch Canada | Pet Insurance Review

I encountered significant challenges with this company's reimbursement and claims processing procedures. Existing customers might find it prudent to explore alternative service providers due to these complexities that could potentially impact both time and financial resources.

Kyann was really helpful in getting my account updated and making sure I had all the information that I needed today.

The customer service is the only reason I gave a 3. I would have given 5 stars on friendly, informative and professionalism. However, I would have given 1 star evaluation based on Fetch polices. Buyer Beware!! This means as your pet ages and your insurance will increase... For the past couple of years our insurance premium has increased by at least 20% each year! I have had my monthly payment go from $43.00 per month (pup was under a year) to her Second Birthday it was jumped to $58.00 per month! (Don't forget the $6.00 per month charge for processing for on top of that.) There is only 2 options to lower this monthly fee. 1) To adjust her coverage from $10,000 annually to $2,500. Or... 2) To increase my deductible from $300 to a higher annual deductible. (Which replenishes every year at the date you started the policy.) I chose option 1. Which means I have less coverage annually incase something does happen. In my option, based on what I know now, I would research other insurance company's before signing with Fetch. And now I'm waiting for the year I get the increase... I can no longer afford to keep insurance for my beloved pet....Or have so little coverage...what will be the point of it. Keep looking.. For the the T in True. UPDATE in response to Fetch Pet... For the annual increases there may not be a "set" increase. However the percentage I gave is based on the past few years. And these Are the increases I have experienced thus far. And I would like to warn others of these facts. My father has other insurance provider for his dog and his annual increases have been under 5 dollars per month and he has been with them for over 4 years. Without adjusting his coverage! As for the transparency you claim your company has, "the bunch of Other options" to lower the cost of the premium, please due tell us all. I just do not understand why I have to adjust my coverage to make up for the hike in rates. For anyone New to the pet insurance world. Please do your research. I want to help & inform as many as I can. This review is not based on friendly customer service, it is based on their policies. I feel there are other pet insurance company's out there that have more competitive rates & better overall coverage.

Customer service was great. Helped me to transfer to another person to ask if my pet’s medical records came on file. Another team member helped me with a question and helped me to enroll in additional wellness program for the insurance policy. Also asked if it be worthwhile to put a claim in that might or might be covered before the insurance started. The customer service person mentioned it wouldn’t hurt to try.

Worst pet insurance company ever. Beware of these Scamsters. I paid around $1500 since I got their services and never received a dime from them. They keep finding excuses to not pay the customers, even for genuine claims. **** Update **** Companies like Fetch should first and foremost check internally why such a 90 days policy exists in the first place. Also, after having earned $1500 over the last 3 years without any substantial claims, Fetch should have still gone ahead and paid for the current claims, with a reminder about the 90 days policy for next time,