Fetch Canada | Pet Insurance Review

I had to call for a billing issue and was lucky to get through to Lindsay. She was AMAZING and lovely to talk to (:

I always had a good experience with Fetch and the people I talk to you on the phone are very helpful

This review is in two parts: Fetch and Petplan. With Fetch, talking to Regina B. was a great help and she was very polite. As to service I do wish they would also cover routine vaccines and payouts seem to be faster. Under Petplan, when my Blue Healer had an accident jumping a small wall. When I filed a claim they would not cover it citing his knee injuries were pre-existing injuries even though he had no problems before the accident. Even after the vet told them they were wrong, Petplan still refused to pay. I do hope Fetch will correct this issue and cover future treatments.

Lindsey Farley was great. I asked her a few questions and she went immediately and looked up the information to relay back to me. She was professional and very knowledgeable!

This "insurance" has been the worst I have ever experienced in my life. They double charged me for my one dog for 3 months, upon calling to get it corrected, it was near impossible to reach someone. Fast forward a year later, I am trying to cancel my services because they increased my monthly fee by $30 without any indication or explanation as to why. They have told me they will refund me the month of services that were charged that I never used, but instead of receiving said refund they have charged me for another month of service!!! The company legitamtly comes across as a scam, and has cost me far more money then has ever been returned. I now need to cancel my credit card in order to stop payments from continuing to come out. Because even on the app, it says my policy is canceled. Yet I can't remove my credit card and they keep charging. Absolutely terrible company. I would highly highly advice against even looking into this company.