Fetch Canada | Pet Insurance Review

When I initially inquired for the insurance - it was great. All my questions answered etc. Had to do a wellness check which was fine when in and had it done - but why does claims take so long? This was my first one and I can already say I am not impressed. I just have in review - all documents were submitted right away so I am not understanding. I know I won't get any $$ back this time as my deducted needs to be used first but.....I am not impressed so far........I know I'm new but I am not understanding.

Joshua Sabado was very helpful with providing me great pricing, and in depth information about signing my dog Harvey up for pet insurance with Fetch!

I am writing this review to share my deeply disappointing experience with Fetch Pet Insurance. My family and I have been paying for our dog’s insurance for over three years, trusting that our pet would be covered should any health issues arise. During this entire period, we never filed any claims as our dog remained healthy. Recently, we submitted a claim for approximately $350, expecting it to be processed without issue. To our shock, we were informed that the claim was denied because we had not provided annual veterinary check-up reports for our dog. At no point during the past three years were we made aware of this requirement. If this crucial piece of information had been communicated to us, we would have ensured compliance without hesitation. It is incredibly unfair and frustrating to be denied coverage after faithfully paying premiums for three years. We feel that we have been paying for a service under false pretenses. The lack of communication from Fetch regarding policy requirements is unacceptable and has resulted in our claim being unjustly denied. Despite reaching out to customer service, our case was not reconsidered. This lack of transparency and poor customer service has left us feeling deceived and deeply disappointed. We have essentially paid for nothing over the past three years, and our trust in Fetch has been completely eroded. We strongly advise pet owners to think twice before using Fetch insurance for their pet insurance needs. Our experience has shown that they do not prioritize clear communication with their customers and may deny claims on technicalities that were never clearly communicated. We hope that sharing our experience will help others avoid the same frustration and disappointment that we have faced.

I have been trying for months for them to properly review my claim. I have all records uploaded on my account but they keep stating that I need to upload records. I have informed them multiple times via email that those are all the records for the time period they requested, I even took a screenshot of the downloaded file shown directly in the app where the record is uploaded AND attached the document in an email. To me, this seems like they do not wish to pay the over $1,800 bill. They have all of the information but are refusing to acknowledge it and refusing to believe me when I say those are the only records for the time they requested. STAY AWAY! They don't even list a phone number to try and contact them regarding these matters.

Amanda was pleasant and very helpful!