Fetch Canada | Pet Insurance Review

Josh, the agent I spoke with was very pleasant and answered all my questions. Fetch insurance seems to be the best fit for us so we signed on today.

Amanda was very professional and gave very good explanation

After 3 years 45 % increase in premiums... stay far away from fetch

I had recently wrote a review about how great their customer service was on the phone. I gave it a 5 star rating. But what I did not know when I purchased the insurance recommended by a friend that you had to submit claims within 90 days. I have a husband 80 years old with Alzheimer’s. At the time my friend recommended I had a close relative just diagnosed with cancer. They went through 4 months of chemotherapy and radiation, I was at their house everyday to disinfect the bedroom and ensuite bathroom. I also washed all her clothes and bedding separately, while still looking after my husband who would sit and watch TV there. My best girlfriend of over 50 years lost her youngest daughter at age 50 from a brain aneurysm, leaving behind her husband and 16 year old son. I had to be there to support my best friend and her husband through this devastating experience. When I finally got around to submitting my claims it was after the 90 days for all but one. I know this 90 day rule is in their agreement but I did not have time to read it when I signed up for this insurance. The largest bill was before the 90 days and I was devastated to find out I was not covered as this is the reason I took out the insurance and as a senior do not have a lot of money with the cost of inflation these days. Still thinking whether to keep insurance or just put aside my monthly payments to Fetch into a separate bank account for future vet bills.

I was provided with excellent service from the live chat customer service staff. I had a couple of questions regarding payment and deductibles, both questions were answered to my satisfaction.