Embrace | Pet Insurance Review

YOUR CLAIM SERVICE REPRESENTATIVE WAS EXTRAORDINATELY HELPFUL IN GUIDING ME THROUGH THE CLAIM APPICATION PROCESS WITH SAINTLIKE PATIENCE WHICH INCLUDED THE SUBMISSION OF NUMEROUS DOCUMENT IMAGES STORED ON MY COMPUTER. IT MADE WHAT COULD HAVE BEEN AN INCREDIBLY TEDIOUS EFFORT DUE TO THE COMPLEX NAVIGATION REQUIRED BY THE WESITE'S CLAIM SUBMISSION INTERFACE ,IF NOT A PLEASURE AT LEAST, MOST PLEASANT.

This is the best company I have ever seen, they are so helpful, friendly and and understanding. When I lost my little boy yorkie that had passed away. They even sent me a card with there sympathy, that really was so touching and it really helped.

Speaking to the last agent letting me know my information had been received on the vet procedures I had done They had requested I have this done so my insurance on my pet would be reviewed and updated so my pet is protected

Excellent coverage and customer service. We have submitted multiple claims for our pets wellness care as well as several emergency care situations and Embrace has saved us thousands of dollars in treatment. We highly recommend having pet insurance and Embrace has been a great help to us and our pets!!

Was a customer for 3 years with embrace. Came to them from USAA since I was supposed to get some sort of a discount, not sure if I ever got the discount or not... First few years I was only paying $30-$40 per month for the insurance, I am also pretty sure I had the best plan they offered minus an addon. I filed a claim every time I went to the Vet using the upload feature and every time they said that the visit was just "wellness" or it was "pre-existing". To make a point, probably filed about 10-12 claims and NOT A SINGLE ONE WAS EVER APPROVED. My pet has no conditions and is healthy so not really sure what they are using to determine it. I would occasionally call and ask what the deal was and every time it was another excuse and then they would try and upsell me on something which would double my premium. I would often ask "what am I paying for" and each time I would be told it was for insurance and that it was for "piece of mind" and if something happened blah blah... Well this year my premium doubled, for apparently no reason...I would assume its because my dog was "at risk" or something but then again I've never been able to use the insurance so doesn't make sense why it would double. So I did the math and realized that all of my vet bills combined for the last 3 years wasn't even close to the amount I paid for Embrace. Decided to cancel it because it was just sunk cost and not worth it... Maybe its worth it if your pet has issues, but I'm sure if you do a cost analysis Embrace always comes out on top.