Embrace | Pet Insurance Review

Do not choose this insurance company for your pet. They are misleading. When it comes time to pay out a claim, they come up with lame excuses just so they don't have to pay. Awful experience. Save yourselves the headache of having to deal with this group of liars.

This company was great to work with. Eli-the rep took a great deal of time helping me decide on a policy for my 12 year old dog He was knowledgeable, patient and very nice. I signed up for the policy, even though I suspected my dog would probably only live a couple more years. But she was happy and I wanted to be able to afford unexpected expensive vet care if needed. Unfortunately, she died later that evening -after signing up for insurance. She had been fine that morning. Embrace kindly refunded my payment since she died unexpectedly. Not sure I will get another dog but if I do, I will certainly get insurance through Embrace. Customer service reps were all great!

I insured my kitten and took him to his first appointment. I got the wellness package and it has paid off getting his vaccinations and he'll be getting neutered in a few weeks. He also has had a couple kitten mishaps that would have cost me a couple grand had I not insured him! I highly recommend pet insurance.

After a horrific experience (for me and my dog), I was surprisingly pleased that the claims process was so simple. I filled out a simple form on the Embrace website, uploaded the bill, and - voila! I was approved very quickly and the money was sent to my account a few days later. Thank you, Embrace, for making it so easy.

The customer service was fantastic. He explained everything to us so well and was able to help us get the best plan for us. He explained that the reimbursement part comes by really fast so we wouldn't have to wait long.