Embrace | Pet Insurance Review

Embrace has been a champion for us - they have always been available for us, always professional -and very compassionate :)

Great service - “agent” was helpful & informative. Highly recommend Embrace to other per owners❣️

I had an Embrace policy for 12 years, moved to a new state and they wanted to double my premium due to "Market" in my new state. I provided documentation showing that everything for a vet visit was cheaper in the new state than the previous. Not having a footprint in a state (I checked with multiple vets, and none had any experience with Embrace) should not be reason to screw over a long-time policy holder. I canceled my policy after they were unwilling to offer any assistance.

Embrace is the best pet insurance I've experienced. We've had one or two frustrating moments in discovering what is or isn't covered, but the truth is, it's almost always right there in the contract. The only reason I won't give five stars is that we did try to appeal one claim for our now-deceased dog with notes from veterinarians and everything, but were still denied. We still think some portion should have been covered, but we grew too tired to continue to advocate after her death. But we still happily use Embrace for our other three animals.

Website slow and the list of diagnosis limited. I’ve had nothing but troubles with this company. The first year we had a claim they made us jump through so many hoops I almost gave up. Finally, in the end they paid for part of the claims. We’re on our second year now and our premiums doubled. I’m in the process of looking for another insurance company. On the front end, when they answer the phone, they’re very cordial and friendly, but as you move through their system the phone calls become more abrasive, harder and short. After talking to several veterinarians They said that Embrace was not their first pick as a pet insurance company.thats easy to work with. My suggestion would be to look around a little more at other companies.