Embrace | Pet Insurance Review

This company is happy to take your money but they make the claims process as difficult as possible. They kept delaying my claims because they kept asking me for records I already sent initially. They kept asking for the medical history for the first 12 months prior to my policy for my dogs. I sent them all of the records for the dogs from two different veterinarians early on. They told me that they had all the records they needed, but they continued to tell me they still need those records every time I tried to make a claim. They are very slow to communicate also. Terrible company overall. Go elsewhere for the care of your pets.

I believe Embrace to fair with covering our girls for insurance. You are easy to work with, submit claims,

They were wonderful for a while. The price just got out of control. They raised it $103 a month without informing me. When I reached out they said they emailed me which I went back to check it and never got an email. The price was not worth the service they provided!! I went to another company after that

Our cairn terrier accidentally swallowed a piece of plastic. She was taken to an emergency vet to induce vomiting. She is fine now. That was on November 4th. Embrace held up the claim for what they said was to check for pre existing conditions. Lame excuse because this was an emergency condition. Swallowing a piece of plastic by accident is not a daily occurrence. The representative i spoke to was not too kind about this. After giving Embrace one star in a previous review, they settled within two hours. I just hope I don't have to go through this every time.

This company should be investigated for scamming its customers out of millions of dollars all because it is their ultimate decision to decide whether something is covered or not because they choose to I am tired of being ripped off by this scam company I would not recommend this company to anybody when I asked for a simple documentation of what was covered they gave me some bullshit that I could not even comprehend and I am well educated so my simple thing to this company is they can go f themselves and should be investigated immediately.