Embrace | Pet Insurance Review

Three years ago I gave Embrace Pet Insurance a 5 Star rating. Today, I can still give them 5 Stars. I tell everyone they need this company!

Fast and easy to submit.

I was told over a year ago that my monthly laser treatments for my old dogs arthritis would not be covered I still continue as I could see it benefit her. I come to find out it would have been covered all this time! I was also told a year ago that the lower back issue my other dog would not be covered but as a good pet parent continue out of pocket to have him also treated. I come to find out now that this too would have been covered after his issues have become chronic and needed to see a specialist. The customer service people need better education and maybe provide a list of what is covered to insurance holders. I’m upset that all the money I put out for insurance and only come to find out now that I could have put in claims all this time. It was implied to only use the insurance for emergencies. Which I have done! Makes me not happy with the company.

Very easy process to submit a claim!

Every time I call, someone answers right away. They are all friendly, personable, which you don't find very often, much less with such consistency. The only problem I have is the system to upload documents never works, and this has slowed down the process dramatically, and hindered communication.