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POSTED: | BY: Patti JAGISCH
I have spent houirs trying to enter the…
I have spent houirs trying to enter the claim thru the app. I finally gave up and subitted thru the website. The speciality canine dentst practice was not listed and the app could not find it either. So there really is no way to add them. We had an emergency visit to Hospital Blue Pearl then were sent on Monday after we saw our regular vet to the Dental speciality Practice- Pearly Bites Veterinary for consultaion and surgery, they ended up removing 9 teeth. OUR APP DOES NOT SEEM TO HAVE THE DATE OF BIRTH RIGHT EITHER, ALTHOUGH SHE IS A RESCUE AND WE ARE GUESSIMATING. I first adopted her on 02/11/2018, vet estimated Spring to be 2-3 yrs of age so vet records show her birthdate as 02/18/2018 There is no easy way to submit any of the invoicing and I do realize that we are probably capped, but this should not be this difficult. Your reps on phone are completely helpless. They could not even find the policy. PLEASE beware if you are considering this company for coverage there are easier ones out there.
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