Embrace | Pet Insurance Review

I recently submitted copies of purchased prescription medication for my dog who has Cushings disease. I received an email from Embrace indicating they need more information in order to process the reimbursement. I called Embrace and they needed an original copy of the Vet's prescription in order to process my reimbursement. After we resolved that issue, the agent was very helpful and stated they would now fast track my reimbursement process. Embrace has always worked to ensure the customer has the best outcome possible. We feel very fortunate to have made a good choice insuring our little dog with Embrace Pet Insurance.

It's probably best that you don't ask me for a review after you've sent me an automated message telling me that you've denied my appeal of your denial of my claim. I made a case that would stand up in court--but the appeal was not only denied--but denied by a machine, not a human being. My dog is suffering. His vet prescribed physical therapy in November (it's May now, BTW)--and we went to one of the few places in Chicago. Our claims were denied because there wasn't a vet on site. So, I then took him to a place with two vets on site. One of them prescribed Rune's treatment plan. The first treatment session was partially approved (they refuse to cover manual manipulation, which is necessary to determine the dog's condition). But his next treatment visit was denied because it was not performed nor directly supervised by the vet (the vets don't....do that; physical therapists do. They didn't directly supervise his first visit either, which they covered). I've had to hold off treatment while I've been waiting for my appeals to go through--and my dog is shaking. He may need surgery now--so I hope Embrace enjoys paying for that.

It was great...she was so nice and very helpful... Got all my questions asked.

I had a great experience with the representative who helped me with my dog insurance. They were knowledgeable, patient, and answered all of my questions clearly. I felt supported throughout the process and appreciated their professionalism. Excellent customer service!

Great customer care. They really helped me navigate my first submission and answered all my questions.