Embrace | Pet Insurance Review

We got our puppy on a Saturday and purchased the Embrace insurance and Wellness plan on the same day. We took him to our vet on Monday for an examination to make sure he was healthy. At that visit, we purchased heartworm and flea protection. On Friday, we were reimbursed for the entire Wellness amount. The people we spoke with in customer service couldn't have been more helpful. They even helped me set up direct deposit so I will receive the refund even more quickly. We are extremely satisfied with this experience.

I have submitted two claims and one wellness claim to date. Embrace has processed and paid its claims within two weeks of submission, with clear explanations of what is covered and what is not. I had some initial issues with getting them to process my dog's past medical history, which was faxed over with the first claim. They stated the records were not medical charts and the full two years were not there (they were); they also lost the first claim paperwork. I called the vet to confirm they were actually medical charts, re-faxed everything, emailed the vet confirmation to Embrace, and it was as if everything got lost again because the same thing happened. It was rather annoying. I told them to look again and it was taken care of. It would have been helpful if they explained what is supposed to happen after your first claim submission. It was below the deductible so I assumed I would hear nothing and didn't realize it was lost until the second claim's process went differently. Also, it would be nice if you could set up direct deposit online instead of having to call in and set it up over the phone. Hopefully going forward things will be smoother.

Our 6 yr old male Irish Setter suffered a sudden nose bleed with no apparent cause During the end of July 2010 .The event took us from our primary care veterinarian to Veterinary Oncology and a MRI of our Setter's head and nose in search of a cause for this rather rare event . We could write volumes in regard to this incident . It would appear that our Setter is on the mend . We can not thank the staff at Embrace enough for the interest and support shown to us through this trying time . Our Claim has been handled in a concerned and professional manor.We have had Pet Insurance with other providers in the past but never have we received such service,support and honest concern for our Setter and us . Our heart felt gratitude.

I have never purchased pet insurance, but when I got my boxer puppy I was told I should look into it. I checked with many different companies and I really liked what Embrace has to offer. Embrace is very quick to respond and to let you know what they need from you. I have done everything through email and I have had quick and efficient results. Thank You!

Have made 3 claims, one for getting our pup 'fixed', and two GI problems. Prompt service, prompt communications, prompt reimbursement. Love em!