Embrace | Pet Insurance Review

I bought this policy after reading some of the comments here. Got the coverage and thought it was great when they paid my dog's wellness claim. But then a week before his 'waiting' period was up my dog jumped off the deck (20" high). He didnt seem injured at first but the next day he didnt jump up on the bed or on his stool. I took him for x-rays and although they showed no signs of any injury other than a sprain his claim was denied. Apparently you have to have the vet fill out a report card and I didnt do that until he was having x-rays. Since I submitted the report card with my claim, his injury was deemed pre-existing. Not only this claim but now he also cannot have any other claims for similar injuries. So I canceled this insurance and have purchased another company who realize that my pet isnt perfect and that I may have to actually make a claim.

When I came home to find our dog holding one eye closed, I immediately took him to the emergency vet. The last thing on my mind was filing a claim. Four days later, after more vet visits and minor surgery to correct the issue, it occurred to me that we had insured him for just these times. I was pleasantly surprised at how effortless it was to file a claim and how promptly we received our money. I would strongly recommend your company to other pet owners.

Embrace is very responsive. They get back to you quickly on your claim...you can email or call them and they quickly respond. They walk their talk, pay all valid claims and are a really good company.

I have written before about the wonderful service from Embrace. We have two Rottweilers and the younger will now, possibly be faced with elbow surgery. First we will have our evaluation from the Orthopedic Surgeon and then will follow through on the decisions. That is traumatic enough, but I have every confidence that Embrace will stand by us, as they always have. There is no other pet insurance company like Embrace. Why every pet own does not know that is beyond me. I tell every pet owner I meet about Embrace and got the Vet's office to promote Embrace literature. Rochelle Reiss

We were really careful in researching and choosing insurance for our english bulldog, and are very glad we chose embrace. They have covered breed specific issues. They have been easy to use, prompt with refunds and helpful on the phone. One of the best customer service experiences i've ever had! no joke!! from an insurance company?!?! I am always amazed at how quickly they come back to me with information re claims and certification without my even asking!