Embrace | Pet Insurance Review

I would not even consider not continuing my Embrace plan for my three Rotties. Having had experience in past years with other dogs on the VPI plan, I can say without a doubt that Embrace is the very best. - Honest, quick, compassionate and reliable. I know what I am going to get back, even before I leave the Vet's office and I am able to affordto give my pets the best care because of Embrace. Whoever started this Company had to have been a pet lover! Before I leave the Vet's office, the forms have been faxed to Embrace. The very next day, I receive a confirmation receipt from Embrace with a time frame for reimbursement. Customer service with Embrace is the best and many "Human" companies could learn a lesson in customer care from Embrace. If you're "shopping" for an insurer, stop here. You won't regret being "Embraced".

Just bought their insurance with wellness program. I am happy with the prompt service so far. I have only made wellness claims and checks have arrived promptly as promised.

My now 2 year old dog recently had an injury that resulted in a couple trips to an orthopedic specialist. The first ortho doc thought it was probably a soft tissue injury and possibly related to mild hip dysplasia, the second ortho doc we went to thought it could be a back problem so they did an MRI. After we submitted all the xrays and MRI (eek!) we were so happy and relieved when Embrace covered 80% of everything. Not only did Embrace cover the xrays, MRI, and vet visits, they are now covering (at 80%) his rehab which includes acupuncture, laser therapy, underwater treadmill, etc.! I wish I could find an insurance company for myself that's as good as Embrace! I love the peace of mind knowing that I have the insurance if I need it. Embrace has fantastic customer service and I always hear back from them right away after I submit a claim. Usually only takes a little over a week to receive my refund. I also have the wellness plan that I think has paid off for the last two years (we have had Embrace since my dog was a young puppy). Highly recommend Embrace!

I am in the medical insurance industry, and just wish we had the same caliber of response, attention and kindness as the claims agents at Embrace. They have been nothing but helpful and kind. When my 4 month old American Bulldog puppy had an unexpected ER visit, my claims adjuster wrote for me "to give Dex a hug for her" when is the last time your insurance company conveyed that sentiment? I couldn't be happier with Embrace!

The turnaround time on claims is 3 weeks if not longer. The only reason I found out the outcome of my claim was because I called them. No one took the time to let me know my claim was denied. My vet specifically stated the cause of the claim and Embrace still insists it is not covered. The have declined more claims than they have paid. I will not be renewing my policy.