Embrace | Pet Insurance Review

I signed up with Embrace - immediately upon reading the reviews on this page. I went for the best plan possible - at almost $60 a month. Ironically, there is only a $200 max that they will cover under "wellness". According to Embrace - "wellness" covers checkups when your dog is sick from parasites, spaying and neutering, vomiting, and lethargy. I had WAY better coverage under AKC years ago. Now I am out over $1000 - between vet bills and payments to this sorry excuse for a Health Insurance.

I have a new goldendoodle puppy and am a typical overprotective and nervous parent. It's been years since I've raised a puppy from this age and the last time I did, pet insurance didn't exist. The peace of mind that Embrace provided to me in our first few weeks together has been amazing. Their customer service representatives (Thank you Jessica and Adrienne!) were so helpful and attentive to every question and email I sent. I recently submitted a Wellness Claim as was fully reimbursed for all charges on Lucy's first visit to the vet. I had just purchased my policy and thought for sure they would tell me that I had to wait... NOPE! I just received my deposit notification -- FULLY reimbursed. It just doesn't get any better than that! I could not be happier with Embrace and I highly recommend it to anyone who has pets.

We recently purchased Embrace Insurance in June 2009 and in July 2009 we had to take our dog "Cody" to the Vet because he was chewing his right hind foot and it appeared to be infected. The "Claims Embracers" were all very deligent and prompt in handling the processing of our claims. I wish I got such service from my own Medical Insurance. THANK YOU!

Always courteous and prompt attention for claims- be it for accident/illness or wellness rewards. We have no complaints and are happy to be clients of Embrace Pet Insurance. Beth, Larry & Rainey (Sheltie) Butrick

I have been an Embrace customer for two years, and we have had two events with our Beagle that warranted filing a claim. The first event we had no problems with, prompt communication and prompt payment. We are now trying to collect on our second claim and Embrace is making it as difficult as possible to even file a claim. They said they have "updated their administrative requirements" and now require medical history for three years in order to process a claim. They won't even consider the claim unless this is provided. Funny that they had no problems accepting our insurance premiums, but now claim that we aren't eligible for insurance without medical history. This after we have been customers for two years and previously filed a claim that went through just fine. BEWARE, it seems that they are reducing the quality of service. I will update this after we go through their administrative hula hoops and get them the medical history, but it seems very fishy.