Embrace | Pet Insurance Review

This was my first claim submitted to Embrace. I have worked in the employee benefits insurance field for over 30 years. Embrace is the Empire Blue Cross/Blue Shield for our furry and feathered "kids". The claim process was quick, the EOB was easy to understand, and the claim payment was reasonable. Totally painless procedure. Thank you.

For the one claim I have submitted the customer service was good. I was totally s****** by my previous insurance so I am a bit cynical. The previous insurance was affiliated/through an organization that supposedly puts animals first. But with Embrace, as I said, so far so good!

This was the first year we had pet insurance on our dog. Our Golden had some problems with an ear infection and dermatitis resulting from a food allergy. Embrace handled the resulting claims very efficiently and kept us fully informed on the status of the claims via email. Their overall customer service (from issuing and renewing the policy to claims processing) has been outstanding.

I put in a claim form and had the wrong claim at the veterinary clinic. So, when I emailed Embrace. They sent me the correct form, but I have been tied up working. Therefore, as a complimentary to me they allowed my claim to go through today, which is within 2 weeks. And I have direct deposit so it will be in my account within 2 days. It was the standard orthopedic exam, vaccination shots, and wellness. A tip for owners-Always keep accurate notes on your animal, keep receipts, always ask questions, and keep your animal up to date with vaccinations. This company has assisted me when I put in my paperwork without having a chance to fill out my claim form. They expedited my claim at a very fast rate with direct deposit. I am very pleased with the customer service experience and recommend this company to any pet owner, which I have been doing so. Thank you so much Embrace!

I have been satisfied so far with my experience with Embrace. I have been with you folks for about 3 years now. I do not know how you compare with other pet insurance companies...I do feel strongly that regardless of whether FDA approves it..supplements should be covered if prescribed by a vet and there is no medicine that matches pet's condition and FDA is certainly no stranger to bad drugs so do not think they should be any benchmark on safety or approval.