Embrace | Pet Insurance Review

My big boy, Clarence, is a 165 lb. Irish Wolfhound. Several years ago I had outrageous medical expenses ($6200 and no insurance)for a 10 lb. kitty so I thought I had better purchase insurance for my big guy. Being a paralegal, I read through the details of every insurance company out there and was amazed at all the little "exceptions" that were hidden in the policies. Embrace was the only one where I felt it was very straightforward as to what it would cover. I was somewhat skeptical until I had some actual claims. Recently, my big boy had to have surgery which was thousands of dollars. After processing the claim in a very timely fashion, Embrace paid exactly what I expected. No exceptions, arguments, issues.... I could not be happier with my choice. I am strongly recommending to all my friends and family.

I have had Embrace for 1 year so far. We submitted our first claim last month for a stomach illness. The process seemed very easy, and we received notification on our reimbursement within 2.5 weeks (seems to be a good turn time). The customer service has always been prompt at responding to inquiries, friendly and professional.

We have had coverage on 2 dogs, with excellent service both times. While I'd like to see a bit more latitude with so-called "pre-existing" conditions, we have been very satisfied with the service and the level of claims awarded for all but one condition: in both cases, we adopted older spayed females; when they had indoor accidents, after having been in a shelter for some time, we suspected bladder infections, so we took them to the vet. Knowing the discomfort that can accompany a bladder infection, we didn't want to wait until the health insurance was in effect. In both cases, the problem turned out to be an incontinence issue--which is chronic and requires lifetime meds, rather than a bladder infection which is a one-time medication event. So in both cases, the medication is not covered. This seems unfair: I can't see waiting a month for insurance to take effect before taking an animal for treatment if it's in pain or if neglecting the condition can lead to something worse, such as a kidney infection. My understanding, however, is that all companies have the pre-existing condition issue, so Embrace is probably no worse on that score. Other than that, we've been very satisfied.

Heard about Embrace from my sister since we both have new puppies. We had dogs before and paid unbelievable amounts of money to have them live healthy, rich lives. This insurance is so nice. Wish we had it back then with our other pets!!!

This is my first experience with Embrace. They initially denied my pet's claim ( She had been stung by a bee and Embrace catorigized this as a dermitiloligal issue )and after having them look back into her history and re-contacting our vet Embrace reversed their decision to cover the bee sting. They kept us well informed during the re-evaluation process always contacting us via e-mail to keep us in the loop.