Embrace | Pet Insurance Review

The vet had diagnosed my dog with a cristalized mass located below his right eye that turned out to be a localized cancer,I had purchased the insurance a year ago,my claim was denied because it was determined by the insurance to be a pre existing condition,and because I did not follow up on the exam in the alloted time, it was denied,even though I had submitted the exam stating a non pre existing condition from the vet at time of injury,I am venting my anger because Embrace insurance claims to be a caring insurance only when it puts money in there pockets and not the wellfare of the clients pets,This need not be posted because I will be blogging my review at other sites

We just got a rescue puppy and we selected Embrace as our pet insurance company. We also signed up for the Wellness plan. The response and customer service has been impeccable. The representatives are so helpful and fast. We submitted some claims under the Wellness plan and were promptly reimbursed. The other claim for a minor ailment was subtracted from our deductible. After thoroughly researching the options, we chose Embrace and we have no doubt that we made the right decision!

EMBRACE has consistently without fail or delay, resolved claims expediently, courteously, and fairly. I continue to be amazed and GRATEFUL for each claim reimbursement that we receive. Most recently my elderly dog Buddy tore his cruciate ligament with an invoice of $4694.14 less our 10% co-pay--we received a REFUND of $4,224.73. I hate to think about all the poor dogs who would have to lose their legs, or be put to sleep because their owners couldn't afford this life-saving surgery. I tell my friends that INSURANCE IS ESSENTIAL if you love your animals and worry about the financial responsibilities.I love EMBRACE.

Our Yellow Lab Abby (age 6), has been dealing with chronic anal gland issues for about 18 months now, and thank goodness Embrace is there. We do a lot of traveling, and Abby enjoys coming along with us as well (after all... she is part of the family). Since we never know what could happen along the way, we wanted to make sure that we had some insurance coverage for Abby as well (just for those "Emergency" situations). We are planning a big trip for next year, and want to make sure that Abby is physically ready for that trip as well. We had to return home early on our last outing, as Abby's anal glands became infected once again, and we had to make a trip to an emergency vet on a Sunday. Embrace made that experience a lot easier to take, as we knew that they had Abby's best interest in mind as well. Thankfully, all the emergency vet bills were handled in a timely manner, and we received a reimbursement check within the same month of the Emergency Vet service. Thank you!

Our 6 month old puppy had to have a respiratory/airway surgery prior to being neutered. Embrace was so easy to work with. We were able to have enough time before surgery to obtain a pre-authorization and the claim process was seamless. Embrace takes care of contacting the vet to obtain records, one less thing for the doggy parent to take care of. The reimbursement rate is great! The staff is wonderful both on the phone and via email. They truly care about your pet as well as processing the claim quickly and effiently. Worth every penny...especially for such a special breed as a bulldog!