Embrace | Pet Insurance Review

I would definitely recommend Embrace Insurance to other pet owners. When I first purchased the policy, I was impressed with their coverage and I really liked the numerous policy options. Now that we have had to file several pet insurance claims, I can only say that I like them even more. They have always been prompt and courteous in responding to my claims and questions. The coverage they have provided has been exactly as was stated in my policy. I did have trouble with one claim being denied, but I worked with Embrace and my vet to clarify the situation and rectify our problem. I definitely plan to continue our insurance with them.

Purchasing Embrace pet insurance has been one of the best decisions I have ever made for me and my furry family. I have been a customer since I adopted my dog and two cats two plus years ago. I am fortunate to say that my pets are generally in good health but I did go through a rough patch around Christmas of last year. I noticed a lump on my 3 y.o. beagle mix and took him to our regular vet. After biopsy, our vet had no idea what it is, gave us some potential diagnoses, most of which were some wort of cancer. My husband and I were devastated. A specialist visit, surgery, and thousands of dollars later my dog had a clean bill of health. I cannot begin to explain how wonder Embrace was. I remember my first call to my claims manager, she was so kind and compassionate, really turned a negative situation into a positive experience. I don't know what's in store for me and my furry family in the future but I know we are prepared to face anything with Embrace in our corner.

I've been a client of Embrace for the past two years and I have had no issues with getting my reimbursements in a timely manner. I don't have to call to find out the status of my reimbursements because their claims department keep me up to date. Thank you EMBRACE for all your help and support and for your continued excellent customer service!!!

I need to tell you my story, Maddie our Minature Schnauzer was insured for almost 4 years with VPI. She came down with Vaginitis which would not clear up so our vet did additional lab tests and found out that Maddie had MERSA. VPI refused to change any payments to us other than the Vaginitis even though the diagnosis was changed. I cancelled VPI insurance because of a rather strong disageement.I changed insurance companies to Embrace. I did everything that Embrace requested including giving Embrace all of Maddie's medical records, an orthopedic exam and Maddie was checked by our vet again. Several months later Maddie was diagnosed with MAST CELL CANCER. Our vet bills have sky rocketed and Embrace sent me a check within 15 days or less for approximately $1780.00. I paid a $300.00 deductabe and Embrace sent us a check for 80% of the balance and the bills continue. I fully expect Embrace to continue taking care of Maddie through her illness. Patricia Brown and Maddie

Embrace is the first company I've used that hasn't bent over backwards trying NOT to pay claims. Petsbest denied every single claim I put through. My dog had a yeast infection in his ears when we first got him, prior to getting insurance. When the infection returned 6 months later, they said it was a pre-existing condition. My cat what drinking and urinating alot. The vet checked her out and said she had never seen a healthier 16 yr old cat. Petsbest denied the claim, again saying it was a pre-existing condition. She not only never had the problem before, but, how was it a pre-existing condition WHEN THERE WAS NOTHING WRONG! So far, Embrace has been good.