Embrace | Pet Insurance Review

Fairly quick claim turn around and wonderful helpful staff when you call not to mention fast replies when I emailed with questions. I couldnt be more pleased with my choice of Embrace for Maggie so far! When my vet asked who I use for pet insurance I was happy to give them the Embrace website info.

Hi, This is the first time I've had pet insurance of any kind and I was a bit skeptical initially, but am gleefully pleased with every aspect thus far. Having heard and read reviews of other insurers I expected there might be some unforeseen gaps in coverage and when coverage was available refunds to be slow in coming but that simply hasn't been the case. From taking the time to explain and break down coverages, to walking me through the claims process, Embrace has been consistent and timely at every step. I really appreciate the email updates on receipt of claim, claim status, notification of claim payout, and follow up to ensure payment has been received. I hadn't even expected reimbursement for the initial vet visit, but found that we were covered in full. What a wonderful surprise. My only regret is that Embrace has set the bar so high that I am now woefully disappointed with my own health insurance. Can someone there please give United Healthcare a call and explain to them how its done? What more can I say except thank you Embrace, you have a lifelong customer in me. Regards, W. VanWyk & Woody

This was a wellness claim on my 6 year old female. The company was very efficient and helpful when filing this claim. I have and will continue to recommend Embrace Pet Insurance. In this day and age with the economy as is and the cost of having animals of any kind or breed, it is necessary to have insurance to help with the cost of pet care.

Embrace really demonstrates an understanding and caring for their animal clients! They handle claims so quickly and efficiently (characteristics that are rarely seen in either the animal or people insurance world). They are personable and appear truly interested in helping provide the best customer service. So glad that I insured our rescued puppy with Embrace the minute she came into our lives.

i think the service is great - but what happened to claims being resolved within a few days? This particular claim has taken weeks. And i have referred you to others - but may not if all claims take this long.