Embrace | Pet Insurance Review

received, prompt, courteous service

This is my 2nd claim, paid without any problems or questions. Our greyhound decided our cat's special toy was a snack.Fortunately, it came up with minor intervention from the vet and equally no hassle from Embrace about processing or paying. My first claim was denied initially as pre-existing, but with some follow-up info from the vet was paid promptly. The payment helped a lot as I only had paid $33 on a visit to an emergency clinic. THis particular toy is now closely monitored when the cat is playing with it.

I came to Embrace after dissatisfying experiences with two other pet insurance companies. I was attracted by the flexibility of plans and by the fact that the payments weren't preset by a schedule sheet-but rather by the the actual cost of procedures. What I wasn't expecting was the excellence of the customer service and the speed of payments. More importantly, the amounts reimbursed are usually exactly what I expect-and in some cases higher! Over the last year I have also enjoyed logging on to the Embrace face book page and getting to know the team in charge. They are real pet lovers and the conversation is wonderful. My only complaint is that as Embrace has become bigger it has changed a few things, such as introducing the wellness and the dental savings plan. I liked the earlier versions better, although it does seem that from a business perspective the more recent versions make much more sense and do help keep the overall prices down. I currently have 3 cats insured with Embrace and certainly would recommend Embrace to everyone who wants to insure their pets, and my great experience with Embrace has convinced my vet to let her other clients know about the great service Embrace offers.

I just recently purchased pet insurance through Embrace for my whippet, Devo. I ended up getting it because he had recently been nipped by another dog while playing and had to get $400 dollars worth of stitches. While I have not had to use the insurance for any accident or illness claims I did take advantage of the wellness program, it's sort of like a "dog FSA". The claim process for his wellness reimbursement was very easy and quick. I had the check in about 2 weeks from the time I submitted the claim. I also had Devo go through a medical review, Embrace reviewed his past year's worth of records and provided me a detailed outline of what pre-exsisting conditions would be covered and when. This way if something happens but it was a condition he had been seen for before I won't be surprised if something isn't covered.

I am a veterinarian. So I get good courtesy discounts on veterinary care. But I am SO GLAD that I signed up my dogs for Embrace! My young dog (barely 7) was just diagnosed with thyroid cancer. Embrace has been a huge asset to us and is giving us the ability to provide top notch care to our special dog without as much concern for the finances. Financial strain is HUGE when you have a pet. Why add that strain to an already stressful situation with a devastating diagnosis? I encourage all of my clients to sign up their pets for insurance, and Embrace is my #1 recommendation. Their client care and support is second to none. Their coverage of chronic conditions is really important. ALWAYS sign up your pet sooner rather than later, to avoid pre-existing condition exclusions!