Embrace | Pet Insurance Review

Derby had/has bilateral cranial cruciate ligament tears. I recieved a check which was for exactly what it should have been. But unfortunately we are not finished. I still have x-rays to check the healing and her right knee to fix. I hope everything goes as well with Embrace as it has so far.

I was incredibly happy to find this company. Their focus on customer service, impressive coverage, and smaller company size as compared to AKC or Purina really drew me to them initially. Sadly this was short-lived. I purchased a better than average policy that covered accident, illness and wellness care. After all, with a great dane you can't be too careful. For my money I expected to be treated to the great service that they advertise. I got the exact opposite. My time seemed less important than their time. My claims took too long. When they asked me a third time for my pet's health insurance after I had already provided it two separate times I should have seen the writing on the wall but that wasn't the worst of it. Bottom line is, they provide good customer service on some occasions but my experience showed them to be disorganized, rude, & lazy. The person who "helped" me was one of the worst excuses for a customer service rep I've ever seen. SADLY, the best service I recieved from them was from the customer service rep who helped me when I cancelled my policy.

I keep reading articles online and in magazines saying that you should just set the money aside you pay for premiums for insurance and you will have it when your pet has an emergency - instead of buying the insurance. But who actually does that?? I had a dog that cost me an arm and a leg years ago (but worth it) so I signed up for Embrace for the two dogs I got after he passed and then the rescue I couldn't give up two years ago. One of them just had a bout with gastroenteritis and pancreatitis which I just received the reimbursement for. And now that I'm retired the premium is minimal compared to what the costs were for two ICU stays for him. I take care of the routine check ups but its nice to know should they need in-hospital care that I can say yes without worrying about paying the bill.

About two and a half years ago we adopted a sweet collie/golden mix. Shortly after he came to us, he suddenly developed Turner's syndrome. Fortunately Embrace Pet Insurance covered the MRI cost. After that, we had two good years, until about six months ago our dog slowed down considerable, and rather suddenly. We needed had a number of tests done, including some that necessitated his staying overnight at the hospitals. Embrace covered these. Sadly, we discovered that our sweet dog had cancer, and we lost him about a month ago. Embrace was always quick about letting us know that they had received our submitted bills and the reimbursement checks came soon after. I would definitely recommend Embrace very highly.

My adopted dog has her vets # on speed dial!!! Anytime Icall,the customer service is outstanding. I have been going to the same vet clinic for over 30 years, and on my recommendation they now Feature EMBRACE on the Insurance billboard.