Embrace | Pet Insurance Review

I have been pleased with how my claims have been filed in the past. The last two claims I have filed have been handled very poorly. My vet faxed the form and statements from the vet office in my presence. I was informed via e-mail from the claim department there was no itemized statements included in the fax. The vet then re-faxed the statements--again the claims department say they have not received the itemized statements.Since there is a large time difference, and I was receiving e-mails, I tried to resolve these issues by responding to the e-mails I was sent. My e-mails were never answered. I have now mailed the itemized statements to the claims department and can only hope these are not also misplaced or mishandled.

my puppy had an eye problem last week and the claim is already back !

We had to have emergency service for our cat who was suffering from severe pain in an unknown source. Embrace reimbursed us for everything that was eligible. It is very reassuring to know we are backed up by such a good company.

We needed a policy for our two new puppies and hands down Embrace offered the best policy for the money. We were able to build a suitable policy for two at about $150 a month! We were extremely pleased with that! Our experience with customer service, reimbursements & the policy have been great thus far. We will look at changing the policy to suit us as our puppies grow and as long as Embrace continues the good business we will most definitely stick with them!

We just had our second claim. Our doggie was limping quite a bit after vigorous play and, after a visit late last year, we took him back to our vet. Embrace is paying what they promised they would in a timely fashion. I don't think you can ask for much more.