Embrace | Pet Insurance Review

We have a 7 year old American Eskimo that recently began having diffculty getting up. She was very sad, stopped playing and would not eat. A specialist advised surgery on her knee since it dislocated and caused pain. She has since suffered from swollen joints and we are still investigating the cause. Embrace has been great. The staff is very responsive to our claims and is very caring about our pets.

I have not owned dogs for nearly ten years since my divorce and remarriage. My Wife, who is highly allergic to dogs found a Mini Labradoodle and she had no allegic reactions. We had watched our best friends shell out over $7500.00 on their pooch over the past year and realiszed that would be a tough burden on us if we needed that kind of Vet care. Our friends urged us to look at Pet insurance and after an exhaustive study, I chose Embrace based upon the percentage payment method of payments. Eight weeks after our first puppy, we picked up a tiny Bolognese puppy as a companion. She would only be five pounds and I head a fear that we might step on her and incur thousands of dollars in Vet fees. I added little Jazmine with a 10k limit and 80% deductible. We woke up one morning and discovered that Jazmine had something wrong with her eye. A quick search of the Internet confirmed that she had "Cherry Eye" and that it had to be surgically corrected. Do to the high failure rates of the surgery, we elected to see a Board Certified Veteranary Opthalmologist for the procedure. Approximately $2000.00 later, Jazmine was sent home. The next morning, I was hoorified to see that her other eye had the same prolapse (Cherry Eye) -- Another trip to the Surgeon and another two thousand dollars. My claims were processed and despite the warning of my Vet who said that the insurance companies always find a way to exclude this type of surgery, our claims were paid. Dr. D.

We have had Embrace insurance since our GoldenDoodle a=was a puppy. He is now 5 and a half and due to a knee problem required X-rays and medical care. What a blessing to know we had insurance. Embrace was prompt in their payment ad kept us informed of progress of the claim.

I took my cat in for a mass on her foot, at the same time we decided to have her teeth cleaned. When I submitted the claim it was mixed for illness/injury and dental (I don't have dental coverage. We later found out she has cancer. Embrace denied the entire claim since part of it was for dental.I am extremely disappointed because it is obvious that Embrace has gotten big and cares only about profits now and not their customers. When I first started with them (several years ago) - I got full explanations of what was going on, was told what part of a bill would be covered and what wouldn't. A REAL explanation of benefits, not just - we're rejecting, sorry. Their customer service has really gotten bad - a trend I have observed over the last year or so.

We are new customers to Embrace and really feel we made the best choice by going with them. We submitted a claim under our wellness policy and had an immediate response from Embrace tellling us exacly what the process would be from there. We had a reimbursement check within 7 day. Excellent service, no squabbling about the cost of services in NYC!!