Embrace | Pet Insurance Review

Very friendly and knowledgeable customer service representatives. Received insurance check within a week of surgery. They emailed me to make sure I received the insurance payment and if I had not they were going to followup to find out where the check was. Glad I decided to take out pet insurance throug this company.

We have had Embrace insurance for many years now for our two dogs. Over the years, we have had a number of claims, all paid promptly. This year, our flat-coated retriever developed malignant histiocytosis, a nasty cancer that has required several rounds of chemotherapy. All of our claims have been addressed promptly and the communication has been excellent. Without insurance, we would be devastated. We chose Embrace specifically because they covered cancers like histiocytosis, which flatcoats are unfortunately prone to acquire. We are dealing with the stress of a cancer that is always fatal; it has been such a relief not to have to worry about the vet bills. Thank you, Embrace.

I am not totally happy with this insurance. I pay more out of pocket than I get in return. My claims are always not covered or go towards the deductible. I feel like I am just paying to say I have insurance but my insurance is not working for me. I am not happy that the individuals answering the emails get my two pets confused. I'll submit a claim for one dog and they are referencing my other dog.

We purchased Embrace pet insurance for our new puppy. We got the Wellness Rewards benefit as well. It has been a very easy process to get reimbursed for well puppy visits, flea medication, etc. We email the claim and the check is sent to us very quickly. We get $400 dollars worth of wellness rewards for only $300. A bonus of $100 dollars per year is great. We also have peace of mind that if anything happens to our puppy we are covered. We are very pleased.

I have been a customer of Embrace going on three years now and have never experienced a problem. They have handled all my claims and reimbuirsements quickly, efficiently and most importantly they have top notch customer service. Whenever I have a question I can call them and get through instantly to speak with a representative. I've recommended Embrace to several family and friends due to the excellent experience we have had.