Embrace | Pet Insurance Review

I was blindsided by my poor pup's illness. Just one morning she was acting so lethargic and unlike her normal puppy self. I rushed her to the vet and then it was just an avalanche of expenses. X-Rays, Sonograms, Meds, Nebulizer treatments, etc. etc. In the moment, you don't care. You just want your puppy to be OK. When the bill was generated after a 2 night hospital stay, it was daunting to say the least. Embrace's terms are simple and easy to understand. My calculation of what I would be reimbursed matched their payment to the penny. No surprises. I'm so glad I did my research when choosing the best insurance company for my sweet pup.

I have received good servicefromEmbrace for going on three years for my three Westies. The latest one is for my Westie with recently diagnosed Addison's.

There are many scam pet insurance companies that gladly take your premium but will find any way possible to avoid paying claims. So when I decided to look into the possibility of getting pet insurance, I was very careful and I did quite a bit of research. In my research, it was Embrace that consistently came up with the best reviews both by policyholders but also by independent reviewers. I also really liked the variety of plans and that they pay claims based on the cost of the vet bill instead of "reasonable and customary" charges. I took the leap and decided to try Embrace. I have loved them from the start. They are always nice and friendly. Then my cat developed a blockage and when I needed Embrace most, they were there for me on the phone. I even called after hours while rushing my cat to the vet and they answered and helped me even though it was time for that particular person to go home. Unfortunately I didn't get her name but she was wonderful and assured me that Embrace would be there for me. After all the medical bills, I waited a bit worried wondering if Embrace would be like so many typical pet insurance companies and try to get out of the claim. Embrace stayed in touch with me while the claim was being reviewed to let me know that they were looking at it - even though they had not reached their estimated turn-around time, they still stayed in touch with me (without me prompting) to make sure that I knew they were working on it. Today I received my EOB

Skin issues with a bulldog always seem to pop up and sometimes stick around for a while. I am thankful to have Embrace to cover parts of their treatment. If only they would cover the expensive shampoo required. But having most of the medication and visit covered is better than none like other carriers. Our claim was processed quickly and check was issues fast within 2 weeks.

Embrace was great about contacting my vets directly and obtaining all of the information they needed. This was so helpful as I could focus on my sick girl and not have to worry about obtaining paperwork. Further they are very communicative about their process and what is happening step by step. They have been wonderful.