Embrace | Pet Insurance Review

I have been a customer of Embrace going on three years now and have never experienced a problem. They have handled all my claims and reimbuirsements quickly, efficiently and most importantly they have top notch customer service. Whenever I have a question I can call them and get through instantly to speak with a representative. I've recommended Embrace to several family and friends due to the excellent experience we have had.

Our 3 year old Siberian Husky Zephyr woke my husband in the middle of the night and I heard a yell, "Come quick! Something's wrong!" There was a small pool of blood outside Zephyr's kennel as he had managed to neatly expel everything OUTSIDE his large kennel. However, it was dark red and smelled horrible. After cleaning up and trying to deodorize, I opened the patio door to let Zephyr back in the house only to see a few more puddles outside. While I thought I would wait until morning - avoiding after hours charges & trying to get a few more hours of sleep - things did not appear to be settling down. So I decided to take Zephyr to the local VCA Animal hospital - the best in the state & nationally acclaimed - knowing they would get to the bottom of this probably more efficiently than our local vet. It wasn't until I was paused at a stop light at 3:30am that I remembered we had Embrace pet insurance. Whew!! Now I was really happy I made the choice to go. Upon getting to the hospital, we were seen immediately. Poor Zephyr was almost non-responsive and look very sad. The vet thought we should run a basic panel to start eliminating what might be the cause. Meanwhile, Zpehyr had lost so much fluid and blood, the decided it best to hook him up to IVs and get him hydrated. After tests came back negative, they suggested running an ultrasound to check for the possibility of an internal blockage. Now it was 7am. With a shaved belly and sleepy eyes, it did not look good for Z

kc has a cronic irratible stomach issue for years and embrace has been great in handling claims and corresponding on claims status----plus they pay !

Embrace has been amazingly supportive through a rough couple of years. Our wonderful pup suffered a hip injury and acute kidney failure and their staff was reassuring and acted quickly to process and reimburse our claims. Without this support there is no way we could have afforded to give our pup the best emergency and follow up care available. Indispensable! Not unimportantly, everyone at Embrace was very kind and this professional and supportive attitude really means a lot to us and our peace of mind that we have options and solutions and can always choose the best course of action in future events.

I say our coverage as I have 2 dogs and a cat enrolled with Embrace. I have always been satisfied with the service, promptness of response, adequateness of claims payments, and followup. I have used other companies for prior pets and the service at Embrace quite outshines theirs